Does Orlando Health utilize community members to improve the patient experience?

Yes. Orlando Health values the opinions and suggestions of our patients, families and community members. All Orlando Health hospital facilities and most outpatient centers currently have an active Patient and Family Advisory Council (PFAC). PFAC is a group of committed patients, family members, caregivers, healthcare providers and community members who work together to promote safe and comprehensive patient- and family-centered care throughout the Orlando Health system. Guided by our vision, mission and values, the council ensures our patients and families have a safe, quality, compassionate and supportive healthcare experience.

The council encourages a greater understanding of the healthcare experience through the eyes of the patient and family while building a strong relationship between the hospital team, patients and families. It works with each hospital’s leadership to evaluate Orlando Health practices, programs and services while making recommendations to enhance the experience for our patients and their families.

In addition, our patients are surveyed a few weeks after discharge in hopes of identifying ways to enhance the care we deliver, and the overall patient experience. Orlando Health leaders review data and written comments generated by our Press Ganey surveys to best define areas for enhancement. Orlando Health strives to provide each patient we serve with the safest and highest quality medical care possible.