Arnold Palmer Hospital

Staying in the hospital is a big event for you and your child and can cause children to feel anxious or frightened. It is important to communicate with your child what to expect before arriving at the hospital. The Child Life Program at Arnold Palmer Hospital for Children offers several services to help your child understand what he/she will experience while staying at the hospital. Their goal is help you and your child to feel at ease and to make your child’s stay at Arnold Palmer Hospital a positive experience. Being prepared for your child's stay at Arnold Palmer Hospital can help ease any anxiety or discomfort you may feel leading up to your child's hospital stay.

For Parents

For Kids


Take a Tour of Arnold Palmer Hospital for Children

At Arnold Palmer Hospital, our goal is to make your visit to our hospital as comfortable and seamless as possible. In this video, you will find information you will need before arriving to our hospital, such as: location and parking directions, dining options, child life services, and much more.

International Patients and Families

To meet the needs of different visiting cultures and guests from around the world, we offer a variety of interpreter services including foreign language and American Sign Language interpreters. Please ask your care provider for an interpreter as you arrive. Interpreter services are available free of charge, 24/7. We also offer cultural services including prayer and meditation rooms, access to chaplains, and dietary accommodations.

For more information, please contact our Culture and Language Resources department at 321.841.2998.

Hospitality Homes

We recognize the importance for parents to stay close to their child during their hospital stay, and we offer several hospitality homes to make this time easier for the whole family. There are two homes within walking distance to Arnold Palmer Hospital available for you and your family:


The Hubbard House is home for all to share. Designed and built as a "home-away-from-home" for families of patients from outside the Orlando area, the Hubbard House can help restore a sense of calm during troubled times of illness or injury. Since opening in January 1994, the Hubbard House has served thousands of families facing the extra burden of finding convenient and affordable temporary lodging in times of crisis. For more information on the Hubbard House accommodations, directions, and how to prepare for your stay, please visit the Hubbard House page.

Ronald McDonald House
The Ronald McDonald House located on the campus of the Arnold Palmer Hospital for Children provides a "home-away-from-home" for families of seriously ill children who are receiving treatment at Arnold Palmer Hospital for Children. The Ronald McDonald House is located at the corner of Bonnie Loch Court and Kuhl Avenue, facing Lake Beauty. For more information on the Ronald McDonald accommodations and how to prepare for your stay, please visit the Ronald McDonald House page. 

Local Hotel Arrangements

Our Guest Services department can assist you in making reservations at a local hotel for you and your family. Please visit the Guest Services desk for a complete list of lodging options or call 321.843.7777.

Spiritual Care

The Spiritual Care Department is here for you and your family 24 hours a day. Whether your child is here through an accident, illness or a needed surgery, our chaplains are here day and night to support your family through your child’s treatment and recovery.

Let us assist your family with prayer, scripture, rituals or a listening ear. We will assist you in contacting your own clergy, or if you prefer, we will serve you until you are able to return home. Your questions of faith and hope are critical to your recovery, so please do not hesitate to contact us. Your nurse can have us paged, or you may call us directly at 321.843.3222.

The chapel is always open and is located on the first floor directly off the atrium.

Customer Service Specialists

Our Customer Service Specialists team provides assistance from a non-clinical perspective, providing resources to make your stay at the hospital as comfortable as possible. Such resources may include, but are not limited to, shampoo, deodorant, lotion, laundry soap, toothbrush/toothpaste and various other toiletries. For more information, please contact the Customer Service Specialist team Monday - Friday from 8 am - 10:30 pm at 321.841.3785.

Billing Questions and Information

If you have questions regarding the bill you received from Orlando Health, please contact Account Inquiries. You can either contact our office by phone during office hours or complete a Patient Billing Inquiry form.

The form below allows you to:
Check account balance
Update and/or provide insurance information
Request itemized statements
Click here for account inquiry

Click here for Orlando Health's Discount and Charity Policies for Uninsured Patients

To contact Account Inquiries please call 407.650.3800. Hours of Operation are Monday - Friday 8:00am - 6:00pm.

Health Information/Management

Health Information Management (HIM) is dedicated to ensuring the privacy of protected health information while providing quality information to those we serve. HIM maintains the legal medical record for all Orlando Health patients.

Our Release of Information Department is responsible for providing patients, along with other requestors, copies of requested parts of the medical record.

Release Form in English
Release Form in Spanish

How to obtain copies of your medical record:
  • Complete ALL sections of the Authorization to Obtain, Release or Review Protected Health Information Form
  • Mail or hand deliver the completed form to any Orlando Health facility
  • Authorizations must be signed by the patient or the patient’s legal representative.
1. If the patient is a minor (under 18 years of age), the authorization must be signed by one of the parents or legally appointed guardian (must show proof of guardianship). Emancipated minors and drug and alcohol abuse patients who are minors may sign their own authorizations.

2. If the patient has expired, the authorization must be signed by the personal representative of the estate or legal next-of-kin. If the patient did not expire at Orlando Health, the following must be presented:
  • Proof of death, and
  • Proof of appointment as the personal representative of the estate.
3. If the patient is unable to sign by reason of physical or mental disability, the authorization should be signed by the next-of-kin or legally appointed guardian (must show proof) and must indicate the patient’s disability.

Orlando Health patients may visit any of the following locations to obtain a copy of their medical record:

Arnold Palmer Medical Center
83 W. Miller St.
Orlando, FL 32806
  Monday thru Friday
8:00am – 4:30pm
ORMC Lucerne Pavilion        
818 Main Lane
Orlando, FL 32801

  Monday thru Friday
8:00am – 5:00pm
UF Health Cancer Center at Orlando Health        
1400 S. Orange Ave.
Orlando, FL 32806

  Monday thru Friday
8:00am – 5:00pm 

Dr. P. Phillips Hospital        
9400 Turkey Lake Rd.
Orlando, FL 32819

  Monday thru Friday
8:00am – 5:00pm 
South Seminole Hospital
555 W. State Road 434
Longwood, FL 32750

  Monday thru Friday
8:00am – 4:30pm


Project P.L.A.Y.

Project P.L.A.Y. is a teaching and tour program for children ages 3-11 and parents, to help reduce any fears your child might have about staying in the hospital. We have found that offering just the right amount of careful, honest preparation before admission can help your child cope more positively with these experiences. Led by a Child Life Specialist, this program uses dolls and real medical equipment to help you and your child understand and know what to expect before surgery and during your child’s stay.

To make a reservation, please call 321.841.1203 at least one week in advance to your child’s stay.

Pre-Admission Learning

The PAL program is specifically designed for teenagers, ages 12-18, to help ease any anxiety before hospitalization. This pre-admission program uses interactive teaching designed to answer the questions that are not asked by teens regarding surgery, anesthesia, and recovery. Teens will also be taken on a hospital tour. This program is a great way for us to answer any questions you may have about staying at the hospital.

To make a reservation, please call 321.841.1203 at least one week in advance to your stay.

What to Bring Checklist

  1. Your own special blanket, pillow, or stuffed animal
  2. Your own pajamas if they would be more comfortable
  3. Favorite snacks or drinks 
  4. Movies and books
  5. List of phone numbers for family members
  6. Pictures of your pets or friends
  7. Slippers or socks
  8. School age patients can bring their schoolwork as needed

Kids Zone

Have you visited the “Kids Zone”? If not, check it out to see what your room will look like, the people you will meet, and what to pack.

The Children's Bill of Rights

Arnold Palmer Hospital supports the concept that each patient is an individual and is respected as a person. Each patient has the right to comprehensive, compassionate,family-centered healthcare that will be provided by an interdisciplinary team and directed by the physician. We utilize an approach that provides sensitive and flexible healthcare that respects the developmental, psychological, emotional and social needs of patients and their families.

As part of our commitment to the needs of our young patients, the Arnold Palmer Hospital's Children's Bill of Rights is prominently displayed - and followed - throughout our hospital.

While I am in the hospital, I can expect:
  1. Time to play each day.
  2. People to knock on my door before coming in my room.
  3. Doctors and nurses to tell me their names.
  4. People to understand that sometimes I need to cry when I'm afraid or hurt.
  5. My parents to help take care of me.
  6. People to laugh with me.
  7. Safe, quiet times during each day.
  8. People to tell me what's going on and why.
  9. My room and my bed to be safe places.
  10. People to let me choose what I want when it's O.K.
  11. My favorite toy from home to be with me and to go along to surgery and different places in the hospital.
  12. A hug when I need one.