Emergency and Trauma Center FAQs

What is the difference between a level one and a level two trauma center?
A level one trauma hospital maintains a wide range of specialists and equipment, which care available 24 hours a day. A level one trauma facility must meet certain standards that include meeting annual volume requirements for admitting severely injured persons, having a research program (unlike a level two center) and continue to be a leader in the field of trauma education and injury prevention.

A level two trauma facility works collaboratively with a level on trauma hospital and provides care that supplements the medical expertise of the level one center. A level two center also provides 24-hour services; however those services only include the essential specialties, personnel and equipment.

Where is the ICU located?
The Trauma ICU is located on the 4th floor of ORMC (4B).

Are family members allowed to sleep over night with their loved ones in the ICU?
Due to the importance of appropriate rest for our critically ill patients and their families, overnight visiting and sleeping in our critical care areas is not permitted. Referrals to the Hubbard House are available for families who wish to stay on campus, close to their loved ones, overnight. **Link to Hubbard House page.

How can a chaplain be reached?
A chaplain can be reached at any time by requesting that the patient’s nurse or a guest services representative page them

What are the visiting hours?
10:00am – 5:30pm (daily)
8:00pm – 9:00pm (daily)

Family Rounds: 4:00pm to 5:30pm. It is highly encouraged for family members to be present to learn about the condition of the patient and plan for care. Two visitors are allowed at a time in the patient’s room.

Where can I eat?
The ORMC cafeteria is located on the 1st floor of ORMC and is open from 6:30am to 3:30am (seven days a week). The Oasis Café is located on the 4th floor of UF Health Cancer Center at Orlando Health and is open from 8:00am to 2:00pm (Monday through Friday).

How Can I Help?
  • Be involved in your loved one’s care:
    • Participate in family rounds. Write down questions or concerns you wish to address with the physicians. They will be present at the bedside daily to address your needs.
    • Designate a healthcare proxy. A healthcare proxy or surrogate will be designated according to Florida Statutes. This designee will make decisions for the patient when they are unable to do so and act as the spokesperson. We ask that the healthcare proxy be the only person to call for information and distribute the information to the remaining family. This benefits the patient because it decreases the amount of time the nurse is away from the patient due to multiple phone calls.

For any questions regarding a patient in the trauma ICU, please call:

Trauma ICU A-side (Rooms 1-8) - 321.841.5166
Trauma ICU B-side (Rooms 9-14) - 321.841.5176

Please designate only one family member call the trauma unit for updates on a loved one.