Located in downtown Orlando at the Orange Avenue and Gore Street intersection, Lucerne Pavilion has been providing quality care to the residents of Central Florida for nearly 40 years. Lucerne Pavilion, in partnership with Orlando Regional Medical Center, offers high-tech advancements with a personal touch.
Orlando Health is dedicated to improving the health and quality of life of the individuals and communities we serve.
Important Phone Numbers
|ORMC Guest Services
818 Main Lane
Orlando, FL 32801
Family and friends are very important to the patient’s recovery. Visitation allows you to show your concern, love, and support, while also giving time for patient care. For the most part, you can visit the patient at any time. However, many of the individual units have their own hours and guidelines.
Food and Nutrition Services
The Food and Nutrition Department is committed to providing a nutritiously satisfying meal and strives to make each patient’s meal experience a pleasant one. All patients and their families are encouraged to talk with a dietitian or other dietary staff member about any specific food preferences or requests. Should your physician prescribe a modified diet for you, our clinical dietitian will help you make selections within the limitations of the diet necessary for your recovery.
Meals are normally brought to patient rooms between the following hours:
Breakfast: 7:30 am - 8:00 am
Lunch: 11:30 am -12:15 pm
Dinner: 5:00 pm - 5:30 pm
Parking, Safety and Security
Please note: the parking lot in front of the Lucerne Pavilion has been closed. Please follow the on-site signage for available parking locations at the Lucerne Pavilion.
Our security staff is on duty 24 hours a day, 7 days a week, and can be reached at 321.841.5600 for assistance. Security patrols Lucerne Pavilion and parking lots and provides escort to patients and visitors on request.
Please leave all jewelry, money (except for small change), and other valuables at home. If you do have valuable items with you, you will be asked to seal them in a special envelope which will be placed in the hospital’s safe. The hospital is not responsible for valuables or personal articles kept in your room or on your person.
Lucerne Pavilion is a smoke-free facility, which means no smoking is permitted anywhere in the hospital, entries or adjacent areas. Please ask a team member about designated smoking areas outside.
Mobile/Cellular Phone Use
Mobile phones may be used in public areas and waiting areas provided use is not disturbing others. Mobile/cellular phones are not allowed to be used in intensive care units.
Television and DVD Player
All patient rooms are equipped with a television and portable DVD players are available. All televisions have the option of closed captioning. Please let the staff know if you would like closed captioning activated. Lucerne Pavilion has a library of DVD titles available for patient use. For more information, please contact your unit’s concierge whose phone number is located in your welcome packet.
Lucerne Pavilion provides a wide range of specialty healthcare programs including:
Lucerne Pavilion is dedicated to providing total patient care – mind, body, and spirit. Should a spiritual need arise, our interfaith Spiritual Care Department can be reached at 321.841.4210, Monday thru Friday from 8:00 am - 4:30 pm. These professionals are available to address and assist with spiritual concerns of patients and families. After hours requests can be made through Guest Services.
Living Will/Durable Power of Attorney
A Living Will or Durable Power of Attorney for Health Care, allows you to choose the medical care you want if you are not able to speak for yourself and designate the person you want to make those choices for you. The Patient Business Department can provide additional information and help you obtain these documents. If you already have these documents, please bring a copy to the hospital. For more information, please call the Patient Business Department at 321.841.4100.
Volunteering is a great way to meet new friends while helping others. Best of all, no experience is needed and any time you can give is appreciated. For more information on the wide range of volunteer opportunities available at Lucerne Pavilion, please call 321.841.1650.
Guest services team members are available to assist you and answer any questions you and your family may have at any time during your stay.