Ken is responsible for defining and activating a differentiated model of healthcare experience across the continuum of care for Orlando Health’s patients, caregivers and families. As vice president of customer experience for Orlando Health, he provides vision, direction and counsel for the organization’s leaders and team members.
Prior to joining Orlando Health in 2018, Ken had spent more than 20 years in customer engagement leadership roles. Most recently, he was vice president of customer experience at Wyndham Destinations where he created, staffed and led a Customer Experience Center of Excellence. Other leadership positions have included associate vice president in the Growth Center of Excellence for Aramark in Philadelphia and consultant at Spring International in Narberth, Pennsylvania.
Ken earned his Bachelor of Science degree and an MBA from the University of Delaware in Newark.