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Our Quality and Patient Safety Goals

The Agency for Healthcare Research and Quality (AHRQ) works within the U.S. Department of Health and Human Services to advance safety and quality in healthcare. In its 2015 Hospital Survey on Patient Safety Culture, Orlando Health scored above the national benchmark in areas that show accountability at the senior leader and board level. Two key areas were:

  • “Providing a work climate that promotes patient safety,” and
  • “The actions of the hospital management show that patient safety is a top priority.”

Orlando Health’s senior leadership is accountable for achieving the five goals set by the board of directors for 2015/2016. Our goals include:

  1. Reduce mortality by 50%
  2. Reduce readmissions by 80%
  3. Reduce harm by 80%
  4. Achieve 100% perfect care on core measures
  5. Achieve top 10% in patient satisfaction

In addition to these five goals, we are excited to have recently added a sixth organizational goal:

  • To be named a Truven Health 100 Top Hospital by the year 2020.

The Truven 100 Top Hospital award is given annually to those hospitals that rank highest in overall performance in quality of patient care, operational efficiency and financial stability. Learn more.

All of our clinical programs are aligned with these goals and have helped us accomplish significant achievements. In addition, all Orlando Health team members are encouraged to adopt the following behaviors:

  1. Pay attention to detail
  2. Communicate clearly
  3. Have a questioning attitude
  4. Use best practices
  5. Be a safety partner