Quality Awards

Orlando Health and our family of hospitals have received numerous awards and accolades recognizing our commitment to healthcare excellence. Listed below are just some of those awards from the most recent two years.

2017 Awards and Recognition 

  • Dr. P. Phillips Hospital is an accredited Chest Pain Center as designated by the American College of Cardiology (ACC), the nation’s experts on cardiovascular care. This accreditation ensures that patients with heart attack symptoms have rapid access to collaborative care teams specially trained in cardiac interventions, as well as to the most advanced facilities, innovative technologies and qualitybased treatments available. Dr. P. Phillips Hospital is one of five Orlando Health hospitals to receive Chest Pain Center designation, along with Health Central Hospital, South Lake Hospital, South Seminole Hospital and Orlando Regional Medical Center (ORMC).
  • South Lake Hospital in 2016 achieved Heart Failure Accreditation from the American College of Cardiology for its demonstrated quality and commitment in treating patients with heart failure. By employing an evidence-based, protocol-driven and systematic approach to managing heart failure, South Lake Hospital is able to reduce time to treatment, and better identify and predict high-risk patients, while also reducing length-of-stay and hospital readmissions. South Lake Hospital is one of five Orlando Health hospitals to receive Heart Failure Accreditation, along with Dr. P. Phillips Hospital, Health Central Hospital, South Seminole Hospital and Orlando Regional Medical Center (ORMC). 
  • Orlando Health UF Health Cancer Center was awarded the Center for Advanced Radiation Therapy - American College of Radiology Accreditation for Radiation Oncology. This designation signifies the cancer center’s continued attention to best practices in patient care and treatment, safety and quality, and its highly qualified care team and advanced facilities. The accreditation is only awarded to facilities that meet peer-reviewed practice and technology standards developed by the American College of Radiology and the American Society for Radiation Oncology.
  • Winnie Palmer Hospital for Women & Babies has earned the Center of Excellence in Minimally Invasive Gynecology designation from the American Association of Gynecologic Laparoscopists and the Surgical Review Board. As a center of excellence, Winnie Palmer Hospital increases patient awareness and access to high-quality, minimally invasive gynecologic procedures, which require shorter hospital stays and have faster recovery times. 
  • Orlando Regional Medical Center (ORMC) ranked first in Orlando and fourth in Florida in the just-released annual hospital rankings from U.S. News & World Report. ORMC also ranked as “high performing” in all nine common procedures performed in hospitals, for which quality of inpatient care is a key factor. Of the 4,400 hospitals evaluated for common procedures, such as hip replacement and heart failure, ORMC was among only 48 — or top 1 percent in the nation — that received higher-than-average ratings in all nine categories.
  • Arnold Palmer Hospital for Children continues to be Metro Orlando’s only “Best Children’s Hospital” as ranked by U.S. News & World Report in its 2017-2018 “America’s Best Hospitals” survey. For eight consecutive years, U.S. News & World Report has recognized Arnold Palmer Hospital with this designation. Based on qualitative and quantitative research on hospital outcomes, the ranking is the only comprehensive source of quality-related information on U.S. pediatric centers. 
  • Orlando Health’s network of primary care physicians consistently achieves quality scores in the top decile for both the state and the nation, based on data from commercial and federal insurers. In publicly reported quality results from the Centers for Medicare & Medicaid Services (CMS), for example, our network of primary care physicians received a 98.05 percent quality score.
  • Since 2013, the primary care physicians of Orlando Health Physician Associates have earned Patient-Centered Medical Home designation from the National Center for Quality Assurance. This gold-star standard in health care indicates that our adult and pediatric physicians focus on comprehensive, coordinated and collaborative care that revolves around the patient. A core value of Patient-Centered Medical Homes is empowering patients to be involved in decision-making about their care and accountable for maintaining healthy lifestyles or managing chronic conditions.
  • The adult and family medicine physicians of Orlando Health Physician Associates are recognized for outstanding care through two programs of the National Center for Quality Assurance. The Diabetes Recognition Program spotlights physicians who use evidence-based measures and provide excellent care to their patients with diabetes. The Heart Stroke Recognition Program assures healthcare consumers that physicians are providing high-quality, evidenced–based care for their cardiovascular disease and stroke patients.
  • Orlando Health Heart Institute is Central Florida’s premier cardiovascular program, receiving the highest quality ratings possible from the Society of Thoracic Surgeons (STS) for two of the most common heart surgeries. The Heart Institute was the only cardiovascular surgical program in Central Florida to be recognized with exceeding benchmark ratings by Consumer Reports (May 2017). Our team of specialized cardiovascular physicians and surgeons works together to create the best possible patient experience and outcomes.
  • Winnie Palmer Hospital for Women & Babies in March received Perinatal Care Certification, following a rigorous review by the nation’s oldest and largest accrediting body in health care, The Joint Commission. This designation means families can count on receiving exceptional care from prenatal visits, through labor and delivery, to baby’s six-week checkup, and everything in between. Winnie Palmer Hospital is one of just over 30 hospitals in the country – and the only one in Orlando – to earn this designation.
  • Health Central Hospital and Dr. P. Phillips Hospital each hold a Certification in Total Hip and Knee Replacement, two of the most common surgeries now performed in the U.S. The Joint Commission certification indicates that patients are receiving the safest, highest-quality healthcare experience possible – from presurgical consultation through postsurgical rehabilitation – to improve comfort and mobility, and enhance quality of life.
  • Orlando Regional Medical Center (ORMC) is certified by The Joint Commission as a Comprehensive Stroke Center, which represents the highest possible level of stroke certification. When every second counts toward saving a life, our physicians are trained and ready to treat the most complex stroke cases. ORMC stands out as one of only 100 Comprehensive Stroke Centers currently recognized by The Joint Commission.
  • Orlando Health UF Health Cancer Center is one of Florida’s four state-designated Cancer Centers of Excellence and the only one in Central Florida. It brings together the most experienced cancer physicians and top cancer researchers to provide the most effective cancer care for our communities and innovative treatments tailored to each patient’s needs.
  • Both hospitals in the Arnold Palmer Medical Center achieved Top Hospital honors from The Leapfrog Group for 2016 based on excellence in patient safety and clinical outcomes. Winnie Palmer Hospital for Women & Babies was named a Top Teaching Hospital, while Arnold Palmer Hospital for Children was named a Top Children’s Hospital for the second consecutive year. The Leapfrog Group is an independent, national nonprofit organization dedicated to providing healthcare consumers with hospital quality and safety data.
  • Orlando Regional Medical Center (ORMC) has received both the popular vote and a data-driven award for being a top hospital. In October, consumers for the second year in a row voted ORMC as the Best Hospital in Central Florida during the annual awards sponsored by Orlando Business Journal. In April, ORMC earned an “A” hospital safety grade from The Leapfrog Group, an independent national nonprofit organization that assesses more than 2,600 hospitals nationwide. Grades are based on how safe hospitals keep their patients from preventable medical errors, injuries, accidents and infections.
  • Orlando Health has been named as a da Vinci® Surgery epicenter for robotic surgery excellence in six medical specialties. The epicenter designation recognizes surgeons’ extensive expertise in performing more than 1,700 successful robotic surgeries, a superior patient safety record and excellent patient outcomes. The recognition is awarded by Intuitive Surgical, maker of the da Vinci Surgical System. Experts in the latest robotic surgery techniques, Orlando Health’s epicenter surgeons provide robotic surgery training to physicians from around the world.
  • Arnold Palmer Medical Center is a recognized leader in quality nursing care based on proven best practices, safety protocols and patient satisfaction. Our nurses provide some of the highest-quality bedside care in the nation, according to the American Nurses Credentialing Center (ANCC). The organization selected Arnold Palmer Medical Center for the ANCC Magnet® Recognition Program, placing it among an elite 7 percent of U.S. healthcare organizations that have earned the coveted designation.
  • Orlando Health UF Health Cancer Center is one of Florida’s top choices in breast cancer care and the only Central Florida facility to have earned the Women’s Choice Award for America’s Best Breast Centers in 2015 and 2016. To qualify for the awards, the cancer center not only met the high standards of the nation’s top accrediting agencies, but received top-quartile ratings in the Centers for Medicare & Medicaid Services’ (CMS) patient recommendation measures. 
  • The Wound Care Centers at Dr. P. Phillips Hospital, South Lake Hospital and South Seminole Hospital received national awards in 2017 for continued clinical excellence in wound healing. Each center was recognized with a Robert A. Warriner III Center of Excellence award for achieving patient satisfaction rates higher than 92 percent, a healing rate of at least 91 percent in less than 30 days and several other quality standards for two consecutive years. The awards were presented by Healogics, Inc., America’s largest provider of advanced wound-care services. 

2016 Awards and Recognition 

  • Orlando Regional Medical Center Trauma Intensive Care Unit and Trauma Step-Down Unit both earn the silver-level Beacon Award for Excellence from the American Association of Critical-Care Nurses (AACN).
  • Orlando Regional Medical Center receives full accreditation from the Society of Cardiovascular Patient Care for its Atrial Fibrillation Program

  • Orlando Health received its second, consecutive overall 3-Star Rating from the Society of Thoracic Surgeons for providing excellent care to patients undergoing bypass surgery and lobectomy for lung cancer.

  • The Orlando Health Heart Institute’s Pulmonary Hypertension Program receives accreditation as a Comprehensive Care Center from the Pulmonary Hypertension Association (PHA)’s accreditation program for Pulmonary Hypertension Care Centers. The institute’s program is second in the state and among the first 30 hospitals in nation to receive this accolade.

  • Arnold Palmer Medical Center is again named one of the Best Children’s Hospitals in the country by U.S. News & World Report. Five specialties were included in the rankings.

  • Arnold Palmer Hospital for Children earns Gold Award in the Get With The Guidelines – Resuscitation program from the American Heart Association.

2015 Awards and Recognition

  • The Leapfrog Group names Orlando Health South Seminole Hospital and Arnold Palmer Hospital for Children top hospitals of 2015 for quality and safety standards.

  • The Joint Commission, a nonprofit organization that certifies healthcare organizations and programs in the U.S., names Health Central Hospital – Orlando Health as a top performer.

  • South Lake Hospital, in affiliation with Orlando Health, earns a 2015 Press Ganey Associates Inc. Guardian of Excellence award for outstanding performance in patient experience, ranking in the 95th percentile or above.

  • The American Association of Critical Care Nurses confers a silver-level Beacon Award for Excellence on the Intensive Care Unit at Dr. Phillips Hospital.

  • The Orlando Health Physicians Bariatric and Laparoscopy Center is accredited by the Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP), identifying the program as a Center for Excellence in Bariatric and Metabolic Surgery for both adults and adolescents.

  • Orlando Regional Medical Center and Dr. P. Phillips Hospital are among a select group of hospitals nationwide recognized by the U.S. Department of Health and Human Services for achievement by conducting activities that promoted enrollment in state organ donor registries.

  • The Society of Thoracic Surgeons awards Orlando Health a 3-star quality ranking, the highest mark available, for bypass surgery and lobectomy for lung cancer. Only 10 percent of hospitals receive a 3-star rating.

  • Orlando Regional Medical Center and Dr. P. Phillips Hospital are recognized in Becker’s Hospital Review’s “50 of the Greenest Hospital in America” list, featuring hospitals that are leading the industry in sustainable innovation, ecofriendly design and green improvements.

  • Orlando Health is once again selected as one of the 2015 Top 100 Companies for Working Families by the Orlando Sentinel. Orlando Health has ranked in the top 100 for 20 years.

  • Orlando Health UF Health Cancer Center is one of only four cancer centers in the state of Florida, and the only cancer center in central Florida, to be recognized as a state-designated Cancer Center of Excellence by Gov. Rick Scott and the Florida Department of Health.

  • A statewide partnership among Orlando Health, the University of Florida, University of Miami, Florida State University, healthcare systems, health plans, providers and patients is approved for a three-year, $7.9 million funding award by the Patient-Centered Outcomes Research Institute, or PCORI, to support patient-centered health care research throughout Florida and the country.

  • For the second year in a row, Collaborative Care of Florida, LLC — Orlando Health’s Accountable Care Organization (ACO)  and the first hospital-based ACO in Florida — is among the top-performing Medicare ACOs that delivered both healthcare savings and exceptional quality to consumers, earning a quality score of 93 percent while saving $5.3 million in healthcare costs.