Key Takeaways

My personal take-aways:

  • It takes a TEAM: Every team member, physician, board member and donor across Orlando Health is to be credited with the outstanding response to the tragedy.

  • Be a great place for people to work: Healthcare personnel have difficult and complex jobs, and they deserve an excellent work environment.


  • Expect excellence.


  • Don’t ever confuse the business we are in with the real work we do: My daily business is about growing and improving a health system. The real work is what occurred the morning of June 12th and continues to occur each day with the patient-facing activities.


  • We are changed: Events such as Pulse will stay with me and the organization forever. Accepting it and determining how to personally and organizationally compartmentalize the event and its extended effects is essential to personal and organizational health.