The clinical response to the tragic event was nothing less than amazing. Every single person present during the initial hours and in the following days and months of this event is truly a hero.  The outcomes in every category bear witness to that excellence. From a system CEO’s perspective, the actions I needed to take were relatively simple:

  • Make key decisions at critical times
  • Trust, believe in and back the team
  • Communicate frequently to all parties
  • Be present and be real
  • Own what you own