Key Takeaways

  • Plan, prepare, educate, train and exercise for what emergency could affect your organization. These efforts do save lives as this incident illustrates.
  • Collaboration and coordination with both internal and external stakeholders are extremely important, especially for a manger in the emergency preparedness role.
  • Communication will always be an issue, no matter what. History shows that no matter how much effort you put into a crisis communications plan, there will be communication gaps and issues whether you are conducting an exercise or responding to a real incident. So take additional steps now to ensure there are redundant systems, people or equipment in place.