Key Takeaways

  • Trust your gut. As incident commander, you must remain in control. You are tasked with protecting your organization while remaining mission-minded. When the script makes sense, follow it.When it doesn’t, rewrite it. Set ground rules and be prepared to enforce them. At the end of the day, you must own the decisions you make.
  • Drill. Drill. Drill. But don’t just drill for the sake of drilling. Rather, drill to improve. Drill to the point of failure, allowing failure to expose weaknesses. Through drills, encourage your teams to test themselves and the systems that are in place. Drill often — even more than what is required. You will be glad you did.
  • Remember. Even though it can be difficult to think about the incident, don’t try to forget it. Use the experience to motivate yourself, and propel you and your team forward.