Lessons Learned

Louise: In debriefing with the team, we realized that our medication dispensing system could be put on emergency override to access all medication immediately by simply calling pharmacy. Patient care was delivered without a problem. But the days ahead were challenging due to an FBI investigation, identification of next of kin and reconnecting friends while ensuring the patient’s privacy rights were protected from onlookers and media. We realized our process of visitation ensured consistency and protected our patients especially in this highly emotional and publically visible situation.


Jim: I can never thank my team enough for what they do to care for our patients and their loved ones.