Louise: The biggest change was the process of identifying patients at the time of entering the ED. We have implemented a system we can use in collaboration with law enforcement and families. The Hospital Incident Command System (HICS) was important to keep goals and organization. We adapted HICS and now have HICS members as “runners” out on the front line to view the processes and be available to instantly provide help and answers that are communicated back through the HICS boardroom.
Jim: Everyone takes the drills seriously because you never know when it will actually come true.