Lessons Learned

It is important to provide emotional support and allow for healing. Reach out to team members to provide them with an environment to speak up and talk about their concerns and emotions. Group counseling was arranged at the downtown campus and OHIL, and team members were encouraged to attend or arrange a one-on-one session. We arranged for pet therapy at OHIL on that Thursday, and as Bella roamed the rooms, you could feel the tension decrease. She would lay on the floor surrounded by smiling people petting her while team members thanked her handler.