Key Takeaways

  • Collaboration between the Internal Communications, Media and Marketing departments is critical during an emergency and is best established beforehand through daily processes and communication templates.
  • Emergency drills provide valuable practice that builds confidence when facing a real crisis.
  • Maintaining an Internal Communication Emergency Communication Guide ensures that essential information is easily accessible during an emergency.
  • Providing tools and communication venues for team members to express their emotions has a significant role in the healing process.