Key Takeaways

  • You must be prepared! Have the processes and plans in place that you will need to handle a tragedy of this size.
  • You must practice it! Don’t leave your plan on the shelf. Create crisis situations that require you to test it. In this way, you can identify what works and what doesn’t.
  • You must work together as a team! A tragedy of this size requires many people managing many tasks. One person can’t do this alone.
  • You must be empowered! Each team member must know that they were hired not only for their experience and expertise, but also for their resourcefulness in times of extreme stress.