On a normal day, my team does everything we can to delight our patients and guests, and make them comfortable in the hospital. We manage the front desks and waiting areas within the hospital. We oversee the volunteer and pet therapy programs. And we partner with the leadership teams to help them provide the best hospital experience possible.
But June 12, 2016, was no normal day. By 6:30 am we opened a large conference room to convene the family and friends. It’s important to note that ORMC is just a few blocks north of the Pulse nightclub, and the community resources to manage the families weren’t set up until later that day. So we became the gathering place for anyone looking for a victim, whether they came to us or were still down at Pulse.