Lessons Learned

The primary lessons from this experience revolve around the importance of team communication throughout the continuum of care. Our inpatient rehab team was in constant communication with the trauma service, with potential medical and social issues being relayed to us regularly. This process allowed for a seamless transition of care. Our rehab team members, allied health and support services staff were also in constant communication with each other during all stages of the rehabilitation process. Regular communication with the administrative, patient experience and media relations teams allowed for the best possible outcomes. Interaction between inpatient and outpatient team members was essential in the patients’ transition back to the community. Most importantly, our team members communicated with the patients and families through every step of the rehabilitation course.