Preparation

As the rehabilitation service, we had the opportunity to prepare our team while the patients were being treated by our acute trauma colleagues. Our facility leadership efficiently arranged meetings with the physician, therapy, nursing and support staff in preparation to receive the patients. Despite the heightened attention and often overwhelming number of visitors, our leadership also asked the team to treat the patients no differently than any others, as the patients recovered to their prior level of function. We also had an Employee Assistance Program representative meet with our team to offer support to the care providers, and our leadership arranged for constant availability of psychological services to both patients and staff. Our leadership reminded our team about the importance of protecting patient privacy, with the use of aliases as needed. For all media inquiries, we directed questions to our hospital media relations department and coordinated with the ORMC patient experience team regarding visits from celebrities, while allowing patients the opportunity to meet with them if they chose.