Duplicating effort is time consuming and wastes resources. Making sure leaders have a direct line to key stakeholders with the ability to support and assist the victims and families is essential. At the beginning of the incident, a lot of time and effort could have been saved if we had started working with the FBI victim advocates rather than trying to find resources on our own.
No one thinks an incident like the Pulse shooting can happen to them, their hospital or their community. Thankfully, our mass casualty drills, discussions and plans made it possible for our organization and department to treat and safely discharge all of the victims with the proper care and resources they needed.