Key Takeaways

  • You may be called upon to provide behavioral health support for a large, organizationally complex hospital system on a moment’s notice. Make sure your EAP has a “grab-and-go” EAP Crisis Response Plan that’s ready and updated with current contact info for key people in your organization. Your EAP will need to multi-task and connect with a lot of people in a short period of time.
  • Influence physician culture to recognize that they will be affected and that they deserve and need support in forms that work for them. Continue to educate and maintain a working relationship with physician leaders, and stress accessibility and confidentiality.
  • Be able to toggle back and forth between the big-picture needs of a large organization and the individual and departmental needs of those most acutely affected by the event.