What We Changed

Pat:

Our EAP Crisis Response Plan evolved into one with more details and more phone numbers for key people. Though no two critical incidents are ever the same, we’ve got the key elements of our response plan pulled together in one place and can re-order these elements as needed: questions regarding details of the incident, primary goals and the different forms of support we can provide. We have even more contact information for leaders, HR, key managers, chaplains, behavioral health professionals and others (such as who to call to arrange rooms for debriefings). These plans are kept in the trunks of our cars so they’re always at hand.  There’s a deeper partnership between our physician coach and the EAP, and we know that we will work in tandem when there is a need within our healthcare system.