Key Takeaways

  • Ensure your teams are receiving constant training on emergency procedures. New employees should be thoroughly trained on the procedures before putting them in a situation with limited support from other experienced staff. Existing employees also should be regularly tested on the same procedures so their skills are kept at the highest level possible.
  • Evaluate your processes for emergency notifications and work with your team to make these as simple as possible. Although they may seem fine during planned drills and routine exercises, the stresses of a real-life event make you realize they are not as simple as first thought.
  • Be prepared for a large influx of calls in a real emergency. Planned drills can test your procedures, but most drills do not simulate a large increase in callers reaching out to the hospital for more information. During an emergency, keep the operators updated on the current situation so they can field as many questions as possible, but quickly establish a “Hot Line” so operators can transfer a caller when additional information is needed.