FAQs
Specialty pharmacies are dedicated to ensuring the best possible outcome from your therapy. Some of the things we do include:
- Enrollment in a patient management program
- Contact you to ensure you have access to your medication without experiencing any gaps in therapy. This includes:
- Delivery of the medication
- Assisting with prior authorizations
- Assisting with financial assistance
- Partnering with you and your provider to achieve therapy treatment goals through our patient management program
- Provide you with a thorough review of your medication that includes getting an accurate listing of your current prescriptions and screening for drug interactions and disease states.
Orlando Health Scripts specialty pharmacy will not automatically send you the medication. A pharmacy technician will call you to schedule your delivery at least a week before your next refill. During this call, we will confirm that you are still taking the medication, that your prescriber has not changed the dose and that you are not having any unmanageable side effects. Please call us if you need your medication sooner.
Orlando Health Scripts specialty pharmacy will make every attempt to contact you if there is any delay with your medication delivery. However, if your delivery does not arrive by the end of the expected day, please contact us at (321) 842-1622. We can track the status of your delivery with a tracking number.
Your chance of a better health outcome improves when you take your medications as prescribed. Carefully read all the directions on the prescription label and ask your pharmacist or prescriber if you have any questions.
We understand that some medications may have unpleasant side effects or may be difficult to administer, that’s why our team is here to offer practical advice on how to manage these situations.
Disease Educational Information
Orlando Health Scripts pharmacy offers personalized patient care, education on your condition and access to pharmacists that are available whenever you need to discuss your medication, symptoms, side effects and anything that may affect your health.
We are here to help and support you, so you receive the best possible care throughout your treatment.
Stay informed about your condition and resources available with support groups and organizations dedicated to educating patients.
Psoriasis is a chronic condition that causes skin cells to multiply faster than normal. This buildup of skin cells causes scaling on the skin’s surface. Typical scales are whitish silver and develop in thick red patches that are itchy and sometimes painful. There are several different types of psoriasis, and symptoms may vary from person to person. While there is currently no cure, there are medications that can help reduce pain and itching and slow the growth of skin cells
If you're looking for general information about dermatology, the following links may be helpful.
- American Academy of Dermatology (AAD): https://www.aad.org/public
- National Psoriasis Foundation: https://www.psoriasis.org/
- National Eczema Association: https://nationaleczema.org/
Hyperlipidemia, or high cholesterol, can increase your risk for heart disease and cardiovascular events, including heart attacks and strokes. Lifestyle factors such as inactivity, obesity and unhealthy diet may contribute to high cholesterol. Other factors beyond your control, such as genetic makeup, may also play a role. This inherited disorder is called Familial Hypercholesterolemia (FH) where the risk of high cholesterol increases due to a gene defect (mutation) that is passed down through families affecting the way the body processes cholesterol.
If you're looking for general information about hyperlipidemia, the following links may be helpful.
- American Heart Association: https://www.heart.org/en/health-topics/cholesterol
- Centers for Disease Control and Prevention (CDC): https://www.cdc.gov/cholesterol/index.htm
- The Familial Hypercholesterolemia Foundation: https://thefhfoundation.org/familial-hypercholesterolemia/tools-and-resources
Multiple Sclerosis (MS) is a disease that affects the central nervous system (brain, spinal cord and optic nerves). MS signs and symptoms are different for each person and may include blurred vision, numbness or tingling, lack of coordination and mobility issues. While there is no cure for MS today, there are treatments that can help maintain function and prevent the disease from worsening.
If you're looking for general information about MS, the following links may be helpful.
- National Multiple Sclerosis Society: https://www.nationalmssociety.org/
- Multiple Sclerosis Foundation: https://msfocus.org/
- Multiple Sclerosis Association of America (MSAA): https://mymsaa.org/
Cancer refers to a vast number of diseases in which cells grow out of control and invade nearby normal body tissues. According to the American Cancer Society, an estimated 1 in 3 people will be diagnosed with some type of cancer in their lifetime. While every person’s cancer journey is different, our experienced team is here to help you navigate your treatment during this difficult time.
If you're looking for general information about Oncology, the following links may be helpful.
- American Cancer Society: https://www.cancer.org/
- Cancer Support Community: https://www.cancersupportcommunity.org/
- Leukemia and Lymphoma Society: https://www.lls.org/
- National Cancer Institute: http://www.cancer.gov
Rheumatoid arthritis (RA) is a chronic disease that causes pain, swelling and stiffness in the joints. RA can affect any joint in the body, including those in the hands, feet, knees, ankles, wrists, and elbows. Treatment can help make RA more manageable by reducing symptoms and preventing long term damage.
If you're looking for general information about RA, the following links may be helpful.
- Arthritis Foundation: https://www.arthritis.org/
- Rheumatoid Arthritis Support Network: https://www.rheumatoidarthritis.org/
- National Institute of Arthritis and Musculoskeletal and Skin Diseases: https://www.niams.nih.gov/health-topics/arthritis-and-rheumatic-diseases
