All Orlando Health hospitals receive top grades for patient safety

Grades emphasize Orlando Health’s commitment to safe, quality care

Orlando, FL (October 31, 2017) – Orlando Health’s Dr. P. Phillips Hospital, Health Central Hospital, Lakeland Regional Health Medical Center, Orlando Regional Medical Center (ORMC), South Seminole Hospital, and South Lake Hospital in affiliation with Orlando Health have all received “A” hospital safety grades by The Leapfrog Group, an independent national nonprofit organization operated by employers and other large purchasers of health benefits.  Grades are based on a point system that assigns – then calculates – numerical scores of nearly 30 healthcare measures including communication between clinicians and patients, implementation of processes and protocols to promote safe patient care that have been established by the National Quality Forum, and a hospital’s culture.

“In today’s rapidly changing healthcare climate, hospitals must decide where to prioritize their energy and resources,” said Thomas Kelley, MD, chief of quality and clinical transformation, Orlando Health. “Some organizations have elected to focus on strengthening their economic position at the cost of lower quality outcomes. An "A" rating for every hospital in Orlando Health is a clear indication that we have invested heavily in the assurance of high quality care and that we value the safety of our patients.”

Orlando Health has developed a robust system-wide structure to attain and maintain the safe delivery of care to patients. Major initiatives include the implementation of infection prevention bundle protocols, clinical standardization to assure best practices are followed, and custom education modules called “Testing with a Purpose” that encourage teamwork between nursing assistants, nurses and physicians.

“Our entire team has worked very hard to reach this goal and we are extremely proud,” said David Strong, president and CEO, Orlando Health.  “But the ultimate winner today is the patient, who can use this information to help them decide where they want to go to receive safe, high quality care.”

To view Orlando Health’s Leapfrog scores, visit the Hospital Safety Score website at

About Orlando Health

Orlando Health is a $3.8 billion not-for-profit healthcare organization and a community-based network of physician practices, hospitals and outpatient care centers across Central Florida. The organization is home to the area’s only Level One Trauma Centers for adults and pediatrics, and is a statutory teaching hospital system that offers both specialty and community hospitals, including Lakeland Regional Health Systems, which joined Orlando Health October 1, 2017. More than 3,000 physicians have privileges across the system, which is also one of the area’s largest employers with more than 23,000 employees who serve nearly 155,000 inpatients, more than 3 million outpatients, and more than 4,500 international patients each year.  Additionally, Orlando Health provides more than $345 million in support of community health needs.  More information can be found at

October 31, 2017, in Corporate News