Referral Coordinator – Winter Park – Full-time

Title:                           Referral Coordinator

Department:            Centralized Referral Department

Dept. Director:        Director of Operations 

Supervisor:              Referral Coordinator Supervisor

Location:  Winter Park, FL 32789


Job Summary

The Referral Coordinator supports the clinical unit with clerical activities. He/She coordinates all external and some internal services. He/She is responsible for scheduling consultations, diagnostic testing and surgical procedures. He/She inputs referrals and authorizations into a data bank. He/She coordinates follow-up care with the referral physicians as approved by a Physician Associates physician. He/She coordinates all related services in a pleasant and professional manner for patients as directed by the Physician Associates physician. 

Job Responsibilities

  1. Responsible for order entry into the Allscripts system.
  2. Coordinates and schedules referrals when necessary per Physician Associates policy. Ensures that all necessary medical records are forwarded to referral provider in conjunction with HIM.
  3. Acts as a resource for Physician Associates staff and patients with questions regarding referral policies and procedures. Provides internal and external referral coordination.
  4. Inputs all authorization information into data base including, diagnostic and procedure codes. He/She will obtain appropriate authorizations as needed.
  5. Refers requests for emergency care and urgent care or medical advice to the appropriate staff member.
  6. Acts as a resource for Physician Associates staff and patients with questions regarding insurance benefits.
  7. Contacts patients with information concerning tests ordered by a Physician Associates provider as necessary.
  8. Orders and/or directs patients for outside X-rays and tests including mammograms, ultrasounds, etc.
  9. Helps to maintain daily flow by assisting Supervisor as directed.
  10. Works effectively as a member of a patient care team and contributes suggestions for improving unit and organization operations. Completes other tasks as assigned.

Physical Requirements

  1. Ability to see, hear, speak and write clearly.
  2. Ability to sit for several hours at a time.
  3. Ability to work on a computer.
  4. Ability to travel to other health centers.
  5. Ability to lift minimally.
  6. Ability to perform fine motor functions.
  7. Ability to tolerate periods of high stress. 

Education/Experience Requirements

  1. High school diploma or GED. Experience can substitute for education.
  2. Previous experience in a physician’s office, clinic or hospital processing referrals.
  3. Medical terminology knowledge.
  4. Experience scheduling healthcare appointments.
  5. Experience with office equipment, including computers, calculators, fax machines and copiers. 

To apply send your resume and title of position to [email protected]