Registration, Billing & Payment FAQ

At Orlando Health Rockledge Hospital, our goal is to deliver quality healthcare and the best possible patient experience. We know that understanding hospital registration and billing processes may be overwhelming at times. We take a positive and proactive approach to patient billing and collections and strive to coordinate payment for services in the most efficient, timely and customer-focused manner possible. To further assist you in understanding these services and answer any questions you might have, please review the following compiled frequently asked questions.

Helpful definitions

  • Beneficiary: A person who receives benefits of any insurance plan or policy.
  • Claim: A request for payment for services submitted by the provider.
  • Coinsurance: A specified percentage of covered expenses which the insurance carrier requires the beneficiary to pay toward eligible medical bills.
  • Co-pay or Co-payment: A specific set dollar amount contracted between the insurance company and the beneficiary to be paid prior to any services rendered.
  • Covered Services: Services for which an insurance policy will pay.
  • Deductible: A specified dollar amount of medical expenses which the beneficiary must pay before an insurance policy will pay.
  • Explanation of Benefits (EOB): A statement from an insurance company showing the processing of a claim.
  • Medically Necessary: Treatments or services that insurance policies will pay for as defined in the contract.
  • Non-Covered Services: Services for which an insurance policy will not provide payment. These services are to be paid by the patient at the time of service.
  • Pre-Certification/Authorization: A service-specific requirement that your insurance company’s approval be obtained before a medical service is provided.
  • Provider: A person or organization that provides medical services.

Orlando Health Rockledge Hospital