Hurricane Ian Update



Health Information Management (HIM) is dedicated to ensuring the privacy of protected health information while providing quality information to those we serve. HIM maintains the legal medical record for all Orlando Health patients. Our Release of Information Department is responsible for providing patients, along with third party requestors, copies of medical records and imaging.


  • Authorizations must be signed by the patient or the patient’s legal representative.
  • If the patient is a minor (under 18 years of age), the authorization must be signed by one of the parents or legally appointed guardian (must show proof of guardianship).
  • Emancipated minors and drug and alcohol abuse patients who are minors may sign their own authorizations.
  • If the patient has expired, the authorization must be signed by the personal representative of the estate or legal next-of-kin. If the patient did not expire at Orlando Health, the following must be presented:
    • Proof of death, and
    • Proof of appointment as the personal representative of the estate.
  • If the patient is unable to sign by reason of physical or mental disability, the authorization should be signed by the next-of-kin or legally appointed guardian (must show proof) and must indicate the patient’s disability.
  • Once authorization is received, please allow up to 10 days for processing the release of records. For urgent requests, please call to expedite processing at: (321) 841-4449.
Requesting Records Online

Requesting Records Online

Orlando Health now offers an online records request tool that verifies your identity by asking for a photo of your driver's license, which can be taken via webcam or smartphone. There is no additional charge to use this service. Please note: Chrome, Safari and Firefox are the recommended browsers for this application.

Requesting Records via Traditional Release Form Process

Step 1: Download Release Form:

  • Release Form in English
  • Release Form in Spanish
  • Release Form in Creole
  • Release Form in Vietnamese
  • Release Form in Portuguese

    Step 3: Mail, E-Mail, or Fax Release Form & Photo ID to:

    Phone: (321) 841-4449
    Fax: (321) 843-6411
    E-Mail: [email protected]
    Mail: Orlando Health
    Health Information Management
    3090 Caruso Ct. Suite 50, MP69
    Orlando, FL 32806

    The Release Form may also be dropped off at any Orlando Health facility.

    Orlando Health – Health Information Management (Medical Records) Walk-In Locations

    Downtown Orlando Campus:

    • Orlando Health Heart & Vascular Institute

      1222 South Orange Ave, 1st Floor
      Orlando, FL 32806
      Monday – Friday,
      8:00am – 5:00pm

    Additional Locations:

    • Orlando Health Dr. P. Phillips Hospital

      9400 Turkey Lake Rd
      Orlando, FL 32819
      Monday – Friday,
      8:00am – 5:00pm

    • Orlando Health Horizon West Hospital

      17000 Porter Rd.
      Winter Garden, FL 34787
      Monday – Friday,
      8:00am – 4:30pm

    • Orlando Health South Seminole Hospital

      521 W. State Road 434, Suite 100
      Longwood, FL 32750
      Monday – Friday,
      8:00am – 4:30pm

    • Bayfront Health St. Petersburg

      701 6th Street S.
      St. Petersburg, FL 32701
      Monday – Friday,
      8:00am – 4:00pm
      Phone: (727) 893-6705
      Fax: (727) 893-6932

    • Orlando Health - Health Central Hospital

      10000 Colonial Drive
      Ocoee, FL 34761
      Monday – Friday,
      8:00am – 4:30pm

    • Orlando Health South Lake Hospital

      1900 Don Wickham Drive
      Clermont, FL 34711
      Monday – Friday,
      8:00am – 5:00pm

    • Orlando Health St. Cloud Hospital

      2906 17th Street
      St. Cloud, FL 34769
      Monday – Friday,
      8:00am – 4:30pm
      Phone: (407) 498-3314
      Fax: (407) 892-3466