Back

ALERT

Due to concerns about COVID-19, Orlando Health has temporarily closed all in-person locations where patients typically pick-up copies of requested records. Requests for Medical Records can be made by completing the Release Form and submitting by mail, e-mail, or fax or by using the Online Request Form. No fee will be charged to patients for medical records during this timeframe.

Overview

Health Information Management (HIM) is dedicated to ensuring the privacy of protected health information while providing quality information to those we serve. HIM maintains the legal medical record for all Orlando Health patients. Our Release of Information Department is responsible for providing patients, along with third party requestors, copies of medical records and imaging.

Requirements/Tips

  • Authorizations must be signed by the patient or the patient’s legal representative.
  • If the patient is a minor (under 18 years of age), the authorization must be signed by one of the parents or legally appointed guardian (must show proof of guardianship).
  • Emancipated minors and drug and alcohol abuse patients who are minors may sign their own authorizations.
  • If the patient has expired, the authorization must be signed by the personal representative of the estate or legal next-of-kin. If the patient did not expire at Orlando Health, the following must be presented:
    • Proof of death, and
    • Proof of appointment as the personal representative of the estate.
  • If the patient is unable to sign by reason of physical or mental disability, the authorization should be signed by the next-of-kin or legally appointed guardian (must show proof) and must indicate the patient’s disability.
Requesting Records Online

Requesting Records Online

Orlando Health now offers an online records request tool that verifies your identity by asking for a photo of your driver's license, which can be taken via webcam or smartphone. There is no additional charge to use this service. Please note: Chrome, Safari and Firefox are the recommended browsers for this application.

Requesting Records via Traditional Release Form Process

Step 1: Download Release Form:

  • Release Form in English
  • Release Form in Spanish
  • Release Form in Creole
  • Release Form in Vietnamese
  • Release Form in Portuguese
  •  

    Step 2: Complete ALL sections of the Authorization to Obtain, Release or Review Protected Health Information.

    Step 3: Mail, E-Mail, or Fax Release Form & Photo ID to:

    Fax: (321) 843-6411
    E-Mail: [email protected]
    Mail: Orlando Health
    Health Information Management
    3090 Caruso Ct. Suite 50, MP69
    Orlando, FL 32806

    The Release Form may also be dropped off at any Orlando Health facility.

    Orlando Health – Health Information Management (Medical Records) Walk-In Locations

    Downtown Campus:

    • Orlando Health Heart Institute

      1222 South Orange Ave, 1st Floor
      Orlando, FL 32806
      Monday – Friday,
      8:00am – 5:00pm

    • Orlando Health Arnold Palmer Hospital for Children

      92 West Miller St, 1st Floor
      Orlando, FL 32806
      Monday – Friday,
      8:00am – 5:00pm

    Additional Locations:

    • Orlando Health Dr. P. Phillips Hospital

      9400 Turkey Lake Rd
      Orlando, FL 32819
      Monday – Friday,
      8:00am – 5:00pm

    • Orlando Health South Seminole Hospital

      521 W. State Road 434, Suite 105
      Longwood, FL 32750
      Monday – Friday,
      8:00am – 4:30pm

    • Orlando Health - Health Central Hospital

      10000 Colonial Drive
      Ocoee, FL 34761
      Monday – Friday,
      8:00am – 4:30pm

    • Orlando Health South Lake Hospital

      1900 Don Wickham Drive
      Clermont, FL 34711
      Monday – Friday,
      8:00am – 5:00pm