Patient Billing & Financial Resources
For customer service regarding your Orlando Health account you may contact us:
As a courtesy to our patients, we will file insurance claims to primary and secondary insurance companies.
Florida law standardized the health insurance claim forms we utilize to submit insurance claims. Health plans are required by law to pay, contest or deny your claim within 20 days of receipt if we file the claim electronically, or within 40 days if the claim was not submitted electronically. Claims that are contested by your insurance company must either be paid or denied within 90 days if we file electronically, or 120 days if not submitted
Although a service might be ordered by your physician, the service might not be covered by your insurance plan. Please review the benefit structure, coverage requirements and exclusions detailed in your insurance policy. You may be billed for non-covered or excluded services, as deemed by your insurance company.
Orlando Health wants to make sure you receive the care you need, when you need it — without financial concerns standing in the way. That’s why we have partnered with CarePayment to help provide affordable financing to patients who need help paying their medical bills over time. CarePayment is NOT a credit card and is NOT a collection agency.
As a benefit to our patients, the CarePayment program is a patient-friendly payment option to help you pay your cost of service with Orlando Health. The program is a zero-interest revolving line of credit with flexible payment terms. Use the CarePayment program to manage your out-of-pocket expenses for care at any of the Orlando Health facilities. For more information about CarePayment visit www.carepayment.com/for-patients or call 1(866) 625-8532.
You may proactively open a CarePayment account by asking about CarePayment at any Orlando Health facility or by submitting your interest at www.carepayment.com/Orlando-Health. Once CarePayment is made aware of your interest in the program, they will reach out to you via email or postal mail with a Welcome Kit and first statement. Simply pay the monthly amount due on your statement, and you are enrolled! Remember, there is no application required and the program is 0.00% APR.