Orlando Health MyChart Frequently Asked Questions (FAQ)
What can I do with Orlando Health MyChart?
Orlando Health MyChart offers patients personalized and secure online access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With Orlando Health MyChart, you can use your smart phone, tablet or computer to:
- Schedule and request medical appointments.
- Check in for appointments online.
- View your health summary from the Orlando Health MyChart electronic health record.
- View test results.
- Request prescription renewals.
- Conduct video visits or E-Visits with your provider.
- Access trusted health information resources.
- Pay bills and request financial assistance.
- Communicate electronically and securely with your medical care team.
- And more!
Is there a fee to use Orlando Health MyChart?
Orlando Health MyChart is a free service offered to our patients.
How do I sign up?
Patients who wish to participate will be issued an Orlando Health MyChart activation code during their clinic visit or hospital stay. This code will enable you to log in and create your own username and password.
If you do not have an activation code and are not able to complete the ‘Sign up now’ process, then you can fill out this form.
Who do I contact if I have further questions?
You may e-mail us at [email protected], or you can call our Orlando Health MyChart Patient Support Line at (321) 843-7759, Monday – Friday, between 8:00 am and 6:30 pm. The Orlando Health MyChart Patient Support line can assist you with password resets, login issues, questions about the app and site navigation.
When can I see my test results in Orlando Health MyChart?
Your test results are released to your Orlando Health MyChart account after your physician has reviewed them. This is generally within 1-2 days.
Why are certain test results not shared electronically via Orlando Health MyChart?
Your provider is able to determine which types of test results can be accessed through Orlando Health MyChart. Further, tests of a very sensitive nature are not released.
If some of my health information on Orlando Health MyChart is not correct, what should I do?
Your Orlando Health MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit. You may also submit a chart correction request to have the information reviewed by our Health Information Management team (Medical Records) within MyChart.
If I send a message to my doctor or nurse, when can I expect a reply?
You will generally receive an answer within 1-3 business days. Please note that Orlando Health MyChart should not be used for urgent situations. Please call your medical provider's office if the situation requires immediate attention or dial 911 if it is an emergency.
Can I view a family member's health record in Orlando Health MyChart?
Yes, you can. This is called proxy access and allows a patient to log in to their personal Orlando Health MyChart account and then grant access to a family member. To do this, the patients needs to log into their Orlando Health MyChart account and search for “Share My Record.” From there they will select “Friends and Family Access” to add you. A second way to get proxy access is for a patient and family member to complete a Proxy Authorization form and return it to one of our medical facilities.
Can I ask questions regarding a family member from my Orlando Health MyChart account?
No, you cannot ask through your own account, but you can message on behalf of a family member if you have proxy access to their account.
Can my spouse and I share one Orlando Health MyChart account?
No, due to the sensitive nature of medical information, each adult must establish their own Orlando Health MyChart account. If a patient choose's to share medical information with their spouse, they can grant them proxy access.
I forgot my password. What should I do?
You may contact our Orlando Health MyChart Patient Support Line at (321) 843-7759, Monday – Friday, between 8:00 am and 6:30 pm to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Contact us at [email protected] or (321) 843-7759.
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Log in to Orlando Health MyChart and from the left menu, go to the "Preferences" section and select the appropriate option.
How is Orlando Health MyChart secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all Orlando Health MyChart messaging is done while you are securely logged on to our website.
Orlando Health MyChart is owned and operated by Epic Systems Corporation and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased.
I was logged out of Orlando Health MyChart, what happened?
We aim to protect the privacy and security of your information. While logged into Orlando Health MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out. We recommend that you log out of your session if you need to leave your computer for even a short period of time.
What do I need to use Orlando Health MyChart?
You can access Orlando Health MyChart on your smartphone or tablet via the MyChart mobile application, or via an up-to-date internet browser on your smartphone or computer (such as Chrome, Firefox, Safari or Microsoft Edge).
My activation code does not work, what should I do?
For your security, your activation code or link expires after a set amount of time depending on how you received it.
- If you received an email or text message from us with a link to sign up for MyChart, that link is valid for 5 minutes. After the 5 minutes, you can still use the link, but you will need to enter more information about yourself to verify your identity.
- If you received a letter, after-visit summary, or billing statement with an activation code, that code expires after 30 days and is no longer valid after the first time you use it.
If you still have problems, email us at [email protected] or you can call our MyChart Patient Support Line at (321) 843-7759.
Is Orlando Health MyChart the only way to communicate with my doctor or access my patient record?
No! All your favorite ways of communicating with Orlando Health will remain. Orlando Health MyChart is a new complimentary resource added for your convenience to engage with your doctor and Orlando Health.