Patient Financial Resources
Accepted Insurances
Accepted Insurances
Orlando Health Sebastian River Hospital accepts a large number of health insurance plans and managed care programs.
Learn MoreOnline Bill Pay
Online Bill Pay
Orlando Health Sebastian River Hospital offers a free, convenient option for managing your hospital account and paying your bills online.
Learn MorePricing Transparency
Pricing Transparency
Orlando Health Sebastian River Hospital recognizes that the financial aspect of your care may be confusing. Our commitment is to be as transparent as possible, and to provide you with information to make decisions about your healthcare.
Learn MoreRegistration, Billing and Payment FAQs
Registration, Billing and Payment FAQs
Have questions about Orlando Health Sebastian River Hospital registration and billing services? We have compiled some frequently asked questions we hope will assist you in understanding these services and answer any questions you might have.
Learn MoreFinancial Assistance and Eligibility @accordionTitleTag.Name>
Orlando Health Sebastian River Hospital is committed to meeting and exceeding the healthcare needs of the communities we serve. Emergency medical care is provided to everyone, regardless of ability to pay or lack of insurance coverage.
If you are having difficulty paying for medical care, we may be able to help you get health coverage from federal, state or county programs.
Please be aware that each time you receive services from us a separate account is created. It is possible to have several accounts open at the same time. If you provided us with insurance information, your insurance company will be billed as a service to you. Insurance is designed to reimburse the policyholder and is a contract between the policyholder and the insurance company. We will submit benefit claims to your insurance company if all required information and authorization is provided. You are responsible for all deductibles, co-insurance and any items not paid by insurance. You should contact your insurance company to determine your cost-sharing responsibilities, if any.
A claim will be submitted to your insurance based on information you provided during the registration process. This could be as soon as three days after your discharge or release from the hospital. You may request a copy of your bill by our Billing Department. Generally, we allow 30 days for insurance to pay their portion. In the event that your insurance company is slow to pay or for some reason disallows the claim, payment of the full account balance is expected from you. You can avoid future billing notices by calling your insurance company to expedite payment. Our collection process will include additional billing notices every 28 days, until the account balance is resolved or placed with a collection agency.
It is important for the hospital and the patient to work together to solve payment issues. If you have any questions, please feel free to call our hospital Billing Department at (888) 527-1968.
During the care you received at our facility you may have received services from physicians or other medical providers, such as Anesthesiologists, CRNA’s, Radiologists, Emergency Room Physicians, etc. You will receive separate bills from these physicians or medical providers. Should you have any questions concerning their bill, please contact them directly.
Payment in full is required at the time of service from all patients who owe co-pays, coinsurance, have not met their deductible or do not have insurance coverage. Balances after insurance payment are due upon receipt. Please submit your payment along with the top portion of the statement in the enclosed return envelope. You may pay online with debit/credit card or electronic check by visiting PersonaPay.com/Steward. You may contact the hospital business office if you are unable to pay your balance in full. Our team is available to answer any questions as well as discuss our financial assistance program and payment options. Our patient liaison can be reached by calling the hospital. Estimates for upcoming scheduled or future elective services can be provided upon request by the Hospital Patient Access or Scheduling departments.
Financial Assistance Program
A managed care plan is a common type of healthcare plan focused on helping to reduce costs, while keeping quality of care high. Both HMOs and PPOs are examples of managed care plans. Medicaid and Medicare managed care plans are offered by private companies contracted by Medicaid and Medicare, respectively.
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COMMERCIAL MANAGED CARE
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MEDICARE AND MEDICAID MANAGED CARE
Eligibility Services
We begin with a screening process that includes a questionnaire designed to find programs that may help to cover your medical bills.
Once the screening is completed and a program is identified, we work with you to gather any required information and documentation, as well as complete any applications necessary to get you the needed funding.
We provide the following services, free of charge:
- Assisting with the program application process
- Helping you access care by finding sources that will fund your medical needs
- Contacting doctors, if we are successful in getting funding that also may cover your bills with that doctor
- Bilingual staff to help with translation needs
- Adherence to strict confidentiality guidelines
- Notifying a hospital’s billing department of approved applications
- Following up on the status of all pending program applications
We provide communication assistance between program staff, hospital/physician billing departments and patients. We follow all confidentiality and privacy guidelines (HIPAA and protected health information). Programs may include:
Health Insurance Marketplace
- Open Enrollment
- Special Enrollment
Federal Programs
- Crime Victim Services
- Veteran Affairs
- Social Security Disability
- Medicare
- Indian Health Services
State Programs
- Medicaid
County Programs
- County Indigent Funds
- Various local organizations