Five Orlando Health hospitals receive ‘A’ grades for patient safety

Leapfrog Group also awards two hospitals ‘B’ grades

Orlando, FL (May 1, 2024) Five Orlando Health hospitals have received ‘A’ grades from the Leapfrog Group, an independent nonprofit organization committed to driving quality, safety and transparency in the United States health system.

Orlando Health Orlando Regional Medical Center (ORMC), Orlando Health South Lake Hospital, Orlando Health Dr. P. Phillips Hospital, Orlando Health – Health Central Hospital and Orlando Health South Seminole Hospital earned ‘A’ grades for patient safety in the spring 2024 reporting period.

This marks the 12th consecutive ‘A’ grade for Orlando Health South Lake and the sixth ‘A’ grade in a row for Orlando Health ORMC and Orlando Health Dr. P. Phillips.

The Leapfrog Group gave Orlando Health St. Cloud Hospital and Orlando Health Bayfront Hospital ‘B’ grades. The upgrade from ‘C’ to ‘B’ grades for these facilities are the result of enhancements to care and quality advances made at each hospital since joining Orlando Health in 2020.

“The ‘A’ grades reflect our dedication to providing top-tier care to our patients, setting a standard of quality and compassion that we continuously strive to uphold,” said George Ralls, MD, chief medical officer, Orlando Health. “We also celebrate the progress of hospitals that earned a ‘B’ grade, which have implemented crucial improvements to enhance patient care and safety since Orlando Health acquired them. These efforts will continue as our goal is for all Orlando Health hospitals to achieve ‘A’ grades.”

Orlando Health Horizon West Hospital received a ‘C’ grade, the result of a discrepancy in the calculation that is expected to be rectified by fall 2024.

The Leapfrog Hospital Safety Grade is the only hospital ratings program exclusively based on hospital prevention of medical errors, infections and injuries that cause more than 500 mortalities a day nationally. The Leapfrog Hospital Safety Grade is peer-reviewed, fully transparent and free to the public.

To view Orlando Health’s Leapfrog scores, visit the Hospital Safety Score website at


About Orlando Health

Orlando Health, headquartered in Orlando, Florida, is a not-for-profit healthcare organization with $9.6 billion of assets under management that serves the southeastern United States and Puerto Rico.

Founded more than 100 years ago, the healthcare system is recognized around the world for Central Florida’s only pediatric and adult Level I Trauma program as well as the only state-accredited Level II Adult Trauma Center in Pinellas County. It is the home of one of the nation’s largest neonatal intensive care units, one of the only systems in the southeast to offer open fetal surgery to repair the most severe forms of spina bifida, the site of an Olympic athlete training facility and operator of one of the largest and highest performing clinically integrated networks in the region. Orlando Health has pioneered life-changing medical research and its Graduate Medical Education program hosts more than 350 residents and fellows.

The 3,487-bed system includes 33 hospitals and emergency departments – 26 of which are currently operational with seven coming soon. The system also includes nine specialty institutes, skilled nursing facilities, an in-patient behavioral health facility under the management of Acadia Healthcare, and more than 375 outpatient facilities that include physician clinics, imaging and laboratory services, wound care centers, home healthcare services in partnership with LHC Group, and urgent care centers in partnership with CareSpot Urgent Care. More than 4,950 physicians, representing more than 100 medical specialties and subspecialties have privileges across the Orlando Health system, which employs more than 29,000 team members and more than 1,400 physicians.

In FY 23, Orlando Health cared for 197,000 inpatients and 6.6 million outpatients.  The healthcare system provided nearly $1.3 billion in total impact to the communities it serves in the form of community benefit programs and services, Medicare shortfalls, bad debt, community-building activities and capital investments in FY 22, the most recent period for which this information is available.

Additional information can be found at, or follow us on LinkedIn, Facebook, Instagram and Twitter @orlandohealth.

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