Orlando Health brings families, friends, and loved ones to patients with Virtual Visitation

ORLANDO, Fla. (April 13, 2020) --- Orlando Health hospitals are adding a new way for patients to stay connected to family, friends, and loved ones during the COVID-19 pandemic. With restricted visitation in place to ensure the health and safety of patients, visitors and care teams, the healthcare system has implemented virtual visitation with tablet devices for inpatients who don’t have their own personal communication technology.

For each virtual visitation, staff will provide the tablet and assist patients with the audio/visual connection. The device is sanitized after each use.

“We understand the value of family support and the role it plays in a patient’s recovery,” said Laura Clarke, manager, customer experience, Orlando Health Orlando Regional Medical Center (ORMC). “Using technology to help our patients keep strong bonds with loved ones is another way we are caring for patients during this difficult time. Whether the visit is for a hello and everyday conversation, or to be part of a family dinner or a friend’s birthday celebration, we want patients to feel as close to their loved ones as possible.”

About Orlando Health 

Orlando Health is a not-for-profit healthcare organization with $5.6 billion of assets under management. The system spans nine Florida counties with nearly 450 locations that include 13 wholly-owned or affiliated hospitals and emergency departments; rehabilitation services, cancer centers, heart institutes, imaging and laboratory services, wound care centers, more than 300 physician offices for adults and pediatrics, and 11 urgent care centers in partnership with CareSpot Urgent Care. In FY18, Orlando Health served approximately 167,000 inpatients, more than 2.7 million outpatients, and more than 20,000 international patients. The organization is home to the area’s only Level One Trauma Centers for adults and pediatrics, and is a statutory teaching hospital system that offers both specialty and community hospitals. Nearly 3,600 physicians have privileges across the system, which is also one of the area’s largest employers with nearly 20,500 employees. Additionally, Orlando Health provides more than $620 million in total value to the community in the form of charity care, community benefit programs and services, community building activities and more. Additional information can be found at www.orlandohealth.com.