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  • How We Say “Thank You” to Team Members Who Deliver Exceptional Patient Experience

    As I discussed in a post about The Orlando Health PROMISE last year, our mission is to make every patient’s experience at Orlando Health an outstanding one. After all, patient experiences directly affect our reputation both within the community and within the healthcare field. It’s why we created the 4343 Line, which anyone who works at the Orlando Regional Medical Center (ORMC) and Orlando Health Cancer Institute can dial to reach one of our patient experience specialists, if they know of a patient who is having a difficult time at our hospital.

  • How Our Air Care Team Trains and Helps Critically Injured Patients

    Since 1984, Orlando Regional Medical Center's (ORMC) Air Care Team has flown more than 33,000 patients, helping them get the trauma and critical care services they need soon after an injury.

  • Becoming a Pet Therapy Team

    If you’ve spent any time around Orlando Health you’ve probably bumped into a therapy dog.  The Paws for Hope Pet Therapy Program at Orlando Health has close to 60 therapy dogs walking the hospital halls visiting patients, family members and staff. If you’ve been the lucky recipient of a therapy dog visit, you know it’s a sweet retreat from the stresses of being at that hospital.

  • Meet Your Bariatric Weight Loss Team

    The bariatric surgeon who performs your weight-loss procedure will be key to your success, but several other team members will be at your side through this life-changing journey. Here’s what to expect:

  • Melinda and Paxton’s Journey to Becoming a Pet Therapy Team

    My journey to becoming a Pet Therapy Team started after I began volunteering at Orlando Health. I decided to donate my time to the organization because it was close to home, and I had family members who had been patients at Orlando Regional Medical Center. I knew that one day I would want to work at Orlando Health so I thought volunteering would give me a better idea of what the organization is like.

  • How Your Healthcare Team Works Together

    Managing your medical care can be overwhelming and confusing, with multiple doctors performing different healthcare procedures. That’s why it’s important to have a  primary care provider (PCP) who can connect you with specialists so you’ll receive the best care. 

  • Building Bridges Between EMS and ER Team Helps Patients

    When someone has a medical emergency and can’t get to the hospital on their own, an ambulance with a paramedic accompanies them, providing medical treatment until the person is under the care of the emergency room staff. But what happens when that ambulance rolls up to the ER entrance?

  • What To Do When Your Child Wants To Quit Team Sports

    Your child wants to give up playing organized sports, but should you agree? There are many reasons why that might not be a good idea. Let’s look at the benefits, how you can encourage your child to keep going, and when it might be the right time to stop.

  • On the Spiritual Care Team, No 2 Days Are the Same

    To be a chaplain at Orlando Health is to have a job filled with amazing experiences almost every day. One of the most memorable experiences I've ever had as a chaplain was when I got to spend time with a Holocaust survivor during the final few weeks of her life. She told me stories about her experience in concentration camps, stories she had never shared with her family or close friends because she felt it would be a burden. As she was facing the end of her life, however, she told me she felt the need to tell someone.

  • A Day in The Life of an Air Care EMT

    It’s only natural that I would end up choosing a career as an EMT, especially considering my dad was a firefighter. I guess it runs in the family. I can honestly say, though, that there is nothing else I’d rather do than what I get to do every day as an EMT for the Orlando Health Air Care Team and the Orlando Fire Department. Like most people who work at Orlando Health, a big part of what I love about my job is helping patients heal. In my case though, I also thrive on the “emergency” part of it. Being the first to arrive on scene when someone’s been hurt or suddenly gotten sick, you have to think fast and act fast. And to do that, you have to remain calm when the stress level is at its highest. Throughout the course of my career, I’m grateful that I’ve been able to do this consistently.