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            1. Home
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            see-my-doctor-hero-mobile see-my-doctor-hero

            Choose Trusted Care from Home

            Choose Trusted Care from Home

            • Overview
            • See My Doctor
            • On-Demand Virtual Care
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            • COVID-19 Virtual Visit

            Virtual Visit with Your Orlando Health Doctor

            If you already have a doctor or specialist with Orlando Health Medical Group, you can still see them from home. It's as easy as contacting your doctor's office just like you usually do. We’re even offering extended hours so we can provide as much help as possible as you stay safe at home.

             

            If you are looking to begin a healthcare journey with a new primary care or specialist doctor, Orlando Health Medical Group is welcoming new patients. We can schedule your new-patient appointment as a virtual visit appointment so that you can see the doctor right from the safety and comfort of your own home.

             

            Adult Medical and Surgical Specialties
            Orlando Health Arnold Palmer Hospital for Children - Pediatric Specialty Practices
            Orlando Health Cancer Institute
            Orlando Health Heart & Vascular Institute
            Orlando Health Neuroscience Institute

            Orlando Heath Physician Associates - Primary Care Services
            Orlando Health Winnie Palmer Hospital for Women & Babies - Women's Services
            Orlando Health Aesthetic and Reconstructive Surgery Institute
            Orlando Health Orthopedic Institute

             

            Step 1: Contact Us to Schedule Your Appointment

            Please contact us to schedule an appointment by filling out the form below or by calling your doctor’s office directly. If you need help finding a new doctor or contacting your current doctor, please call (321) 843-2584 and a representative can assist.

             

            Request an Appointment

            After submitting the form, a representative will contact you within 48 hours to schedule your appointment.

            NOTE: Rates are based on individual insurance plans.

            Step 2: Software Installation

            This step-by-step guide will help an Orlando Health patient install Microsoft Teams and access their virtual visit at the time of their appointment. There are four sections in this guide to assist you with any type of internet capable device such as iPhone/iPad, Android/Tablet or Windows/Mac PC. We ask that you join your virtual visit 15 minutes before the scheduled start time to resolve any technical issues with assistance from an Orlando Health team member.

            Access Virtual Visit via iPhone/iPad

            Step 1: Install Microsoft Teams from the Apple App Store. You will not need to open the Microsoft Teams application any time prior to your scheduled virtual visit, but you will need to have it downloaded and installed.

            Step 1 

            Step 2: 15 minutes before your scheduled appointment, open the original confirmation email and click on the Join Teams meeting link.

            22a2 

            Step 3: You may be prompted to Open this page in “Teams”? tap Open. Tap Join as a guest, type in your first and last name and then tap Join meeting.

            Step 3aStep 3bStep 3c 

            Step 4: When prompted for allowing Teams to access your microphone and camera, tap OK.

            Step 4aStep 4b 

            Step 5: When you join the Teams virtual visit, you will be placed in a virtual waiting lobby. An Orlando Health team member will admit you to the virtual visit shortly.

             

            Step 6: Please stay in the virtual lobby.

             

            Step 7: Once you have been admitted into the virtual visit, you will see the live video stream from our Orlando Health team member, and they should be able to see you. If you are having any problems, you can quickly troubleshoot by checking the camera, microphone or speaker icons on the bottom of your screen.

            Step 7aStep 7b

            Access Virtual Visit via Android/Tablet

            Step 1: Install Microsoft Teams from the Apple App Store. You will not need to open the Microsoft Teams application any time prior to your scheduled virtual visit, but you will need to have it downloaded and installed.

            Step 1aStep 1b

            Step 2: 15 minutes before your scheduled appointment, open the original confirmation email and click on the Join Teams meeting link.

            Step 2aStep 2b

            Step 3: You may be prompted to Open this page in “Teams”? tap Open. Tap Join as a guest, type in your first and last name and then tap Join meeting.

            Step 3aStep 3bStep 3c

            Step 4: When you join the Teams virtual visit, you will be placed in a virtual waiting lobby. An Orlando Health team member will admit you to the virtual visit shortly.

             

            Step 5: Please stay in the virtual lobby.

             

            Step 6: Once you have been admitted into the virtual visit, you will see the live video stream from our Orlando Health team member, and they should be able to see you. If you are having any problems, quickly troubleshoot by checking the camera, microphone or speaker icons on the bottom of your screen.

            Step 4

            Access Virtual Visit via Mac PC

            Step 1: 15 minutes before your scheduled appointment, open the original confirmation email and click on the Join Teams meeting link.

            Step 1

            Step 2: When prompted, select Allow Teams to use your microphone and camera. If your web browser (Safari, Chrome, Firefox) asks you the same question, also select Allow.

            2

            Step 3: Type in your first and last name and then tap Join now.

            3

            Step 4: When you join the Teams virtual visit you will be placed in a virtual waiting lobby. An Orlando Health team member will admit you to the virtual visit shortly.

             

            Step 5: Please stay in the virtual lobby.

             

            Step 6: Once you have been admitted into the virtual visit, you will see the live video stream from our Orlando Health team member, and they should be able to see you. If you are having any problems, quickly troubleshoot by checking the camera, microphone or speaker icons on the bottom of your screen.

            4

            Access Virtual Visit via Windows PC

            Step 1: 15 minutes before your scheduled appointment, open the original confirmation email and click on the Join Teams meeting link.

            Step 1

            Step 2: When prompted, select Join on the web instead. Some internet browsers will automatically choose Join on the web instead for you, so just continue to the next step.

            Step 2

            Step 3: Type in your first and last name and then tap Join now.

            Step 3

            Step 4: When you join the Teams virtual visit you will be placed in a virtual waiting lobby. An Orlando Health team member will admit you to the virtual visit shortly.

             

            Step 5: Please stay in the virtual lobby.

             

            Step 6: Once you have been admitted into the virtual visit, you will see the live video stream from our Orlando Health team member, and they should be able to see you. If you are having any problems, quickly troubleshoot by checking the camera, microphone or speaker icons on the bottom of your screen.

            Step 4

            You can also download the step-by-step guide here.

            Step 3: Open Confirmation Email

            Fifteen minutes before your scheduled appointment, open the original confirmation email with the subject of "Confirmed: Video Visit" and click on the Join Teams meeting link. 

            *If you did not receive an email, please first check your spam folder or contact your physician's office.

            Frequently Asked Questions

             

            1. 1. What is Virtual Visit?
              Orlando Health Virtual Visit (also known as telemedicine) is a virtual appointment with your Orlando Health physician, who may be a primary care doctor or specialist. This means you will visit with a doctor utilizing a smart phone, tablet or computer.

            2. 2. What conditions are covered by Virtual Visit?
              This service is available for a number of different Orlando Health practices. The condition treated or services provided will be different for each. Please call your practice for more information.

            3. 3. Which providers will see patients through Virtual Visit?
              Orlando Health Medical Group is comprised of more than 750 physicians representing over 40 medical specialties. All Orlando Health Medical Group physicians are able to schedule virtual appointments.

            4. 4. Will I be speaking with an Advanced Registered Nurse Practitioner?
              Orlando Health Medical Group has more than 350 Advanced Practice Professionals. If you are an established patient, you will be able to see your primary medical provider. If you are a new patient, you may choose to see one our ARNPs.

            5. 5. What is the cost and how do I pay?
              The cost of your virtual visit is your standard insurance copay that you would pay in your physician’s office. With a virtual visit, you will pay over the phone, before your appointment.

             

            1. 6. Will my doctor keep clinical notes from the virtual visit?
              Notes from virtual appointments will be available for patients in your Orlando Health Follow My Health account chart after all visits.

            2. 7. Who can use the service?
              The service is available for all patients in Central Florida. Your physician’s office will help determine if a virtual appointment is best for you.

            3. 8. How do I access Orlando Health Virtual Visit?
              You can access Virtual Visit through an Orlando Health Medical Group physician by calling the practice and scheduling an appointment. The practice will provide you more information and instructions to get set up for a virtual appointment. If you do not have an Orlando Health physician, you can call (321) 843-2584 and a representative will assist you.

            4. 9. Am I able to receive a prescription utilizing Virtual Visit?
              Yes. When clinically appropriate, Orlando Health physicians may prescribe medications. Due to Florida prescribing laws, narcotics and controlled substances cannot be prescribed through Virtual Visit.

            5. 10. What should I do if I have a problem with a prescription or need additional help?
              Please call your physician’s office directly. They will be able to assist you.

            Read More

            Urgent Care & Emergency Locations

            With convenient locations across Central Florida, our 11 hospital and freestanding ERs and 11 urgent care facilities give you access to high-quality medical care that’s close when it counts. Plus, for those minor emergency visits or urgent care appointments, you can even schedule your arrival time online. Find the Orlando Health Emergency Room or CareSpot Urgent Care – Orlando Health location nearest you.

             

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            If you are experiencing a medical emergency, call 911 immediately.
            Orlando Health

            ER Wait Times

            Information will update every 5 minutes. ER Wait Times are approximate and provided for informational purposes only. Estimated Wait Times as of: Thursday, February 9, 2023 2:07 AM 

            Distance(Use My Location)
            Wait Time
            Bayfront Health St. Petersburg Directions 14 min
            Bayfront Health St. Petersburg Emergency Room - Pinellas Park Directions 4 min
            Orlando Health - Health Central Hospital Directions 137 min
            Orlando Health Arnold Palmer Hospital for Children Directions 19 min
            Orlando Health Dr. P. Phillips Hospital Directions 94 min
            Orlando Health Emergency Room - Blue Cedar Directions 0 min
            Orlando Health Emergency Room - Four Corners Directions 12 min
            Orlando Health Emergency Room - Lake Mary Directions 5 min
            Orlando Health Emergency Room - Osceola Directions 0 min
            Orlando Health Emergency Room - Randal Park Directions 0 min
            Orlando Health Emergency Room - Reunion Village Directions 0 min
            Orlando Health Horizon West Hospital Directions 0 min
            Orlando Health Orlando Regional Medical Center Directions 222 min
            Orlando Health South Lake Hospital Directions 2 min
            Orlando Health South Seminole Hospital Directions 97 min
            Orlando Health St. Cloud Hospital Directions 0 min
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