Virtual Care - Orlando Health - One of Central Florida's Most Comprehensive Healthcare Networks

Virtual Visit with Your Orlando Health Doctor

If you already have a physician or specialist with Orlando Health Medical Group, you can still see them from home. It's as easy as contacting your doctor's office just like you usually do. We’re even offering extended hours so we can provide as much help as possible as you stay safe at home.

If you are looking to begin a healthcare journey with a new primary care or specialist doctor, Orlando Health Medical Group is welcoming new patients. We can schedule your new-patient appointment as a virtual visit appointment so that you can see the doctor right from the safety and comfort of your own home.

Adult Medical and Surgical Specialties
Orlando Health Arnold Palmer Hospital for Children - Pediatric Specialty Practices
Orlando Health UF Health Cancer Center
Orlando Health Heart & Vascular Institute
Orlando Health Neuroscience and Rehabilitation Institute

Orlando Heath Physician Associates - Primary Care Services
Orlando Health Winnie Palmer Hospital for Women & Babies - Women's Services
Orlando Health Aesthetic and Reconstructive Surgery Institute
Orlando Health Orthopedic Institute

Access Virtual Visit via iPhone/iPad

Step 1: Install Microsoft Teams from the Apple App Store. You will not need to open the Microsoft Teams application any time prior to your scheduled virtual visit, but you will need to have it downloaded and installed.

Step 1

Step 2: 15 minutes before your scheduled appointment, open the original confirmation email and click on the Join Teams meeting link.

2a2

Step 3: You may be prompted to Open this page in “Teams”? tap Open. Tap Join as a guest, type in your first and last name and then tap Join meeting.

Step 3a Step 3b Step 3c

Step 4: When prompted for allowing Teams to access your microphone and camera, tap OK.

Step 4a Step 4b

Step 5: When you join the Teams virtual visit, you will be placed in a virtual waiting lobby. An Orlando Health team member will admit you to the virtual visit shortly.

Step 6: Please stay in the virtual lobby.

Step 7: Once you have been admitted into the virtual visit, you will see the live video stream from our Orlando Health team member, and they should be able to see you. If you are having any problems, you can quickly troubleshoot by checking the camera, microphone or speaker icons on the bottom of your screen.

Step 7a Step 7b

Access Virtual Visit via Android/Tablet

Step 1a Step 1b

Step 2: 15 minutes before your scheduled appointment, open the original confirmation email and click on the Join Teams meeting link.

Step 2a Step 2b

Step 3: You may be prompted to Open this page in “Teams”? tap Open. Tap Join as a guest, type in your first and last name and then tap Join meeting.

Step 3a Step 3b Step 3c

Step 4: When you join the Teams virtual visit, you will be placed in a virtual waiting lobby. An Orlando Health team member will admit you to the virtual visit shortly.

Step 5: Please stay in the virtual lobby.

Step 6: Once you have been admitted into the virtual visit, you will see the live video stream from our Orlando Health team member, and they should be able to see you. If you are having any problems, quickly troubleshoot by checking the camera, microphone or speaker icons on the bottom of your screen.

Step 4

Access Virtual Visit via Mac PC

Step 1: 15 minutes before your scheduled appointment, open the original confirmation email and click on the Join Teams meeting link.

Step 1

Step 2: When prompted, select Allow Teams to use your microphone and camera. If your web browser (Safari, Chrome, Firefox) asks you the same question, also select Allow.

Step 3: Type in your first and last name and then tap Join now.

Step 4: When you join the Teams virtual visit you will be placed in a virtual waiting lobby. An Orlando Health team member will admit you to the virtual visit shortly.

Step 5: Please stay in the virtual lobby.

Access Virtual Visit via Windows PC

Step 1: 15 minutes before your scheduled appointment, open the original confirmation email and click on the Join Teams meeting link.

Step 1

Step 2: When prompted, select Join on the web instead. Some internet browsers will automatically choose Join on the web instead for you, so just continue to the next step.

Step 2

Step 3: Type in your first and last name and then tap Join now.

Step 3

Step 4: When you join the Teams virtual visit you will be placed in a virtual waiting lobby. An Orlando Health team member will admit you to the virtual visit shortly.

Step 5: Please stay in the virtual lobby.

Step 4

Frequently Asked Questions

1. What is Virtual Visit?
Orlando Health Virtual Visit (also known as telemedicine) is a virtual appointment with your Orlando Health physician, who may be a primary care doctor or specialist. This means you will visit with a doctor utilizing a smart phone, tablet or computer.
2. What conditions are covered by Virtual Visit?
This service is available for a number of different Orlando Health practices. The condition treated or services provided will be different for each. Please call your practice for more information.
3. Which providers will see patients through Virtual Visit?
Orlando Health Medical Group is comprised of more than 750 physicians representing over 40 medical specialties. All Orlando Health Medical Group physicians are able to schedule virtual appointments.
4. Will I be speaking with an Advanced Registered Nurse Practitioner?
Orlando Health Medical Group has more than 350 Advanced Practice Professionals. If you are an established patient, you will be able to see your primary medical provider. If you are a new patient, you may choose to see one our ARNPs.
5. What is the cost and how do I pay?
The cost of your virtual visit is your standard insurance copay that you would pay in your physician’s office. With a virtual visit, you will pay over the phone, before your appointment.

6. Will my doctor keep clinical notes from the virtual visit?
Notes from virtual appointments will be available for patients in your Orlando Health Follow My Health account chart after all visits.
7. Who can use the service?
The service is available for all patients in Central Florida. Your physician’s office will help determine if a virtual appointment is best for you.
8. How do I access Orlando Health Virtual Visit?
You can access Virtual Visit through an Orlando Health Medical Group physician by calling the practice and scheduling an appointment. The practice will provide you more information and instructions to get set up for a virtual appointment. If you do not have an Orlando Health physician, you can call (321) 843-2584 and a representative will assist you.
9. Am I able to receive a prescription utilizing Virtual Visit?
Yes. When clinically appropriate, Orlando Health physicians may prescribe medications. Due to Florida prescribing laws, narcotics and controlled substances cannot be prescribed through Virtual Visit.
10. What should I do if I have a problem with a prescription or need additional help?
Please call your physician’s office directly. They will be able to assist you.

Urgent Care & Emergency Locations

With convenient locations across Central Florida, our 11 hospital and freestanding ERs and 11 urgent care facilities give you access to high-quality medical care that’s close when it counts. Plus, for those minor emergency visits or urgent care appointments, you can even schedule your arrival time online. Find the Orlando Health Emergency Room or CareSpot Urgent Care – Orlando Health location nearest you.

ER Wait Times

Information will update every 5 minutes. ER Wait Times are approximate and provided for informational purposes only. Estimated Wait Times as of: Thursday, October 29, 2020 7:35 AM

Distance(Use My Location)		Wait Time
Arnold Palmer Hospital for Children	Directions	10 min
Dr. P. Phillips Hospital	Directions	8 min
ER & Medical Pavilion - Horizon West	Directions	---
ER and Medical Pavilion - Osceola	Directions	---
Health Central Hospital	Directions	5 min
Orlando Health Emergency Room - Lake Mary	Directions	18 min
Orlando Regional Medical Center	Directions	323 min
South Lake Hospital	Directions	2 min
South Lake Hospital ER - Blue Cedar	Directions	3 min
South Lake Hospital ER - Four Corners	Directions	3 min
South Seminole Hospital	Directions	6 min
Winnie Palmer Hospital For Women & Babies	Directions	2 min

Minor Emergency

Reduce Your ER Wait Time. Find an ER location near you to schedule an arrival time online

Learn How To Check In

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Virtual Visit with Your Orlando Health Doctor

Step 1: Contact Us to Schedule Your Appointment

Step 2: Software Installation

Access Virtual Visit via iPhone/iPad

Access Virtual Visit via Android/Tablet

Access Virtual Visit via Mac PC

Access Virtual Visit via Windows PC

Step 3: Open Confirmation Email

Frequently Asked Questions

Urgent Care & Emergency Locations

Virtual Visit with Your Orlando Health Doctor

Step 1: Contact Us to Schedule Your Appointment

Step 2: Software Installation

Access Virtual Visit via iPhone/iPad

Access Virtual Visit via Android/Tablet

Access Virtual Visit via Mac PC

Access Virtual Visit via Windows PC

Step 3: Open Confirmation Email

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Frequently Asked Questions

Urgent Care & Emergency Locations