Blood Bank
"The established processes in the Blood Bank held strong in a situation that tested the limits. Teamwork between our blood bank and sister departments at the other facilities was beyond expectations."
Read MoreCare Management
"Many of my team members told me how other patients in the hospital asked to be discharged to make sure the staff could care for the victims."
Read MoreCentral Supply
"When the nurses and physicians needed supplies, we delivered in minutes and in large quantities."
Read MoreClinical Learning & Simulation
"The nurses were asked if they wanted to continue with the course due to the emotions, ongoing noise and disruption outside of the building.
Read MoreCommunity Relations
"Building strong relationships with local community partners, chambers, elected officials and city government is crucial. You just never know when you’ll need these partners on your side."
Read MoreDisaster Victim Identification
"Loved ones looking for their brothers, sons, daughters, mothers, sisters, husbands, wives, fathers and best friends displayed sheer panic and desperation in their emails."
Read MoreEnvironmental Services
"This event was a disruption to our normal day-to-day operations, but not a disruption in how we care for patients."
Read MoreFood & Nutrition Services
"We set up an ER refreshment center. And, we brewed and delivered lots of coffee."
Read MoreThe Foundation
"Our teams handled everything from press conferences to requests from politicians, celebrities and the President to donations of money (for patients, their families and our hospital staff), gift cards and food deliveries to visitation requests from everyone you could possibly imagine."
Read MoreInternal Communications
"What we learned was that our role was more than communicating information; it also was providing team members the opportunity to share and communicate with each other."
Read MoreMedia Relations
"It became evident very early on that this event was international in scope and that there was no way my small team of six was going to be able to respond to every inquiry."
Read MorePatient Experience
"I was given a list with five names – all were victims transported to the trauma center who hadn’t survived their injuries – and I was asked to gather their families."
Read MoreRehabilitation
"I was surprised to receive a response text saying, “Mass shooting early this morning.” At that point, I knew this day would be very different than usual."
Read MoreRespiratory Care
"For our department, this incident didn’t just last a few hours, but continued for days, weeks and months."
Read MoreSpiritual Care
"I used to have fear of working in a hospital and seeing blood and horrible wounds, but that night I saw what I saw and kept moving in the midst. I surprised myself."
Read MoreTeam Member & Physician Support
" It hit me that every single team member who worked for our system lived in our community and would feel devastated by what had happened."
Read MoreTelecommunications
"The hospital operators received high call volume from team members, media and concerned family members looking for information. "
Read MoreVolunteer Services
"All I could say was, “I am so sorry for your loss.” They could not look at me. We just told them the worst news of their lives and now they have to go out into the world and face the reality of what just happened."
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