Updates Affecting Our Patients & Visitors

As Orlando Health responds to the ever-changing challenges of COVID-19, the safety and well-being of your family and our care teams continue to be our top priorities. Our teams are expertly trained and dedicated to serving you. Regardless of your medical need, you can have confidence knowing we are prepared to provide the same great care you have come to expect from us.

Upcoming Appointments at Orlando Health

As the COVID-19 threat continues to evolve, we are offering appointments at select office locations across Central Florida. Depending on your medical need, your physician’s office will determine whether you require in-person care or if a virtual appointment can be scheduled. Contact your provider to learn more.

Preoperative COVID-19 Testing

At Orlando Health, the health and safety of our patients are top priorities.  To protect you and others, all patients will be tested for COVID-19 prior to having a surgery or procedure. Testing is in the best interest of our patients and reduces your risk for complications after surgery.

The location for pre-surgery testing for Orlando Health Orlando Regional Medical Center, Orlando Health Arnold Palmer Hospital & Orlando Health Winnie Palmer Hospital for Women & Babies will take place at the temporary screening site located at 83 W. Columbia St., Orlando, FL 32806.

The location for pre-surgery testing for Orlando Health – Health Central Hospital will take place at the surgery center located on the Health Central campus.

All other Orlando Health hospital patients will be tested for COVID-19 at your pre-admission testing (PAT) appointment.

The results take 48 – 72 hours to receive, so you will need to self-isolate from the time the test is taken until the day of your surgery or procedure.

If your test comes back negative for COVID-19, you must follow all pre-operative instructions.  If your test comes back positive, your surgery may be postponed. If your surgery is deemed necessary while you’re infected, you will need to follow specific instructions to reduce the risk of spreading COVID-19.

Thank you for trusting your care to Orlando Health.

Download the Orlando Health Pre-Operative & Post-Operative Social Distancing Instructions 

Orlando Health Hospital Visitation Guidelines

ormc
ormc

Orlando Health Orlando Regional Medical Center

Orlando Health Orlando Regional Medical Center

Patients are allowed two adult visitors (18 years or older) at a time. All visitors will continue to be screened and should wear masks and maintain social distancing. Limited visitation is still in place for hospitalized COVID-19 positive patients. No visitors are allowed after 9:00 pm except for emergent situations.

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aph2

Orlando Health Arnold Palmer Hospital for Children

Orlando Health Arnold Palmer Hospital for Children

Patients are allowed two adult visitors (18 years or older) at a time. It must be the same two visitors throughout your child’s stay. All visitors will continue to be screened and should wear masks and maintain social distancing. Limited visitation is still in place for hospitalized COVID-19 positive patients.

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WP

Orlando Health Winnie Palmer Hospital for Women & Babies

Labor & Delivery, NICU and All Other Inpatient Units: Patients admitted will be allowed 2 adult visitors (age 18 or older). Visitors must be the same two individuals throughout the patient’s stay.
Women's Triage & Surgery: Patients will be allowed 1 adult visitor (age 18 or older). Visitor must be the same throughout the patient's stay.

All visitors will continue to be screened and should wear masks and maintain social distancing. Limited visitation is still in place for hospitalized COVID-19 positive patients.

CanCenter
CanCenter

Orlando Health Cancer Institute

Orlando Health Cancer Institute

Patients are allowed two adult visitors (18 years or older) at a time. All visitors will continue to be screened and should wear masks and maintain social distancing. Limited visitation is still in place for hospitalized COVID-19 positive patients. No visitors are allowed after 9:00 pm except for emergent situations.

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dph2

Orlando Health Dr. P. Phillips Hospital

Orlando Health Dr. P. Phillips Hospital

Patients are allowed two adult visitors (18 years or older) at a time. All visitors will continue to be screened and should wear masks and maintain social distancing. Limited visitation is still in place for hospitalized COVID-19 positive patients. No visitors are allowed after 9:00 pm except for emergent situations.

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hch

Orlando Health - Health Central Hospital

Orlando Health - Health Central Hospital

Patients are allowed two adult visitors (18 years or older) at a time. All visitors will continue to be screened and should wear masks and maintain social distancing. Limited visitation is still in place for hospitalized COVID-19 positive patients. No visitors are allowed after 9:00 pm except for emergent situations.

SSEM2
SSEM2

Orlando Health South Seminole Hospital

Patients are allowed two adult visitors (18 years or older) at a time. All visitors will continue to be screened and should wear masks and maintain social distancing. Limited visitation is still in place for hospitalized COVID-19 positive patients. No visitors are allowed after 9:00 pm except for emergent situations.

Behavioral Health Pavilion: No visitors are allowed at this time.

Slh2
Slh2

Orlando Health South Lake Hospital

Orlando Health South Lake Hospital

Patients are allowed two adult visitors (18 years or older) at a time. In Labor & Delivery, those visitors must be the same two individuals throughout the patient’s stay. All visitors will continue to be screened and should wear masks and maintain social distancing. Limited visitation is still in place for hospitalized COVID-19 positive patients. No visitors are allowed after 9:00 pm except for emergent situations.

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ER

Orlando Health Emergency Rooms

Orlando Health Emergency Rooms

Patients are allowed one adult visitor (18 years or older) and it must be the same visitor for the duration of their visit. All visitors will continue to be screened and should wear masks and maintain social distancing. Visitor limits apply to hospital ERs as well as emergency rooms in the community.

OH St Cloud Hospitalentrance430x311
OH St Cloud Hospitalentrance430x311

Orlando Health St. Cloud Hospital

Orlando Health St. Cloud Hospital

Patients are allowed two adult visitors (18 years or older) at a time. All visitors will continue to be screened and should wear masks and maintain social distancing. Limited visitation is still in place for hospitalized COVID-19 positive patients. No visitors are allowed after 9:00 pm except for emergent situations.

 

Orlando Health’s COVID-19 Results Line

We know you’re eager for the results of your COVID-19 test. Your Orlando Health team is committed to providing your test results to you as quickly as possible. The COVID-19 Results Line serves the needs of patients discharged from:

  • Orlando Health Orlando Regional Medical Center (ORMC)
  • Orlando Health Arnold Palmer Hospital for Children
  • Orlando Health Dr. P. Phillips Hospital
  • Orlando Health South Seminole Hospital
  • Orlando Health South Lake Hospital
  • Orlando Health Emergency Room – Lake Mary
  • Orlando Health Emergency Room – Osceola
  • Orlando Health South Lake Hospital Joe H. and Loretta Scott Emergency Room – Four Corners
  • Orlando Health South Lake Hospital Emergency Room – Blue Cedar

Patients from these facilities can:

  • Expect COVID-19 test results within 72 hours (3 days).
  • View your results in your patient portal at OrlandoHealth.FollowMyHealth.com.
  • Receive a phone call from your team at Orlando Health about your results.

To receive your results by phone, please:

  • Be on the lookout for a call from the Orlando Health COVID-19 Results Line – (321) 841-2900 – between 8:00 am and 7:30 pm daily.
  • Answer the call or return our message. We want to protect your privacy and can’t leave test results on a voicemail.
  • Be prepared to confirm your identity by giving us your full name and date of birth.
  • Feel free to ask any questions you may have about your condition. We have experts available to answer them.
  • Let us know if you need a work note related to your COVID-19 results.

If you haven’t heard from your Orlando Health team within 3 days of having the test specimen collected, please:

  • Call the Orlando Health COVID-19 Results Line at (321) 841-2900 between 8:00 am and 7:30 pm daily.
  • Ask us any questions you have about your condition and one of our experts will contact you.
  • Leave us a message if someone from the care team isn’t available when you call. We will be in touch as quickly as possible.

Additional Information for Patients & Visitors