Orlando Health earns highest recognition in 2023 Most Wired Survey

Achieves perfect score in two categories: acute and ambulatory services

Orlando, FL (November 7, 2023) Orlando Health has earned its first perfect score — Level 10 — for acute and ambulatory services in the College of Healthcare Information Management Executives' (CHIME) Digital Health Most Wired survey for demonstrating an innovative use of technology to improve patient care.

The healthcare system was among 55,000 facilities from around the world rated by CHIME through its annual survey. The Digital Health Most Wired survey and recognition program serves as a comprehensive “digital health check-up” for healthcare organizations and reflects Orlando Health’s commitment to improve healthcare through the advancement of digital health strategies.

“This achievement is simply extraordinary considering that Orlando Health was among approximately 55,000 health care facilities represented,” said senior vice president Novlet Mattis, chief digital and information officer. “Each year, we use the CHIME evaluation as a roadmap for what we need to focus on and work to improve over the coming year. I am so proud of my team and how Orlando Health has adopted digital to provide the highest level of care for our patients.”

To qualify for Level 10, Orlando Health submitted written responses to 100 questions in the Most Wired survey and participated in an audit, with presentations and demonstrations of two case studies by Orlando Health leaders.

"We worked long and hard to prepare for the all-day visit, ensuring that every subject matter expert was ready to address each question CHIME pinpointed for discussion and demonstration," said Tom Maroney, MBA, PhD, senior data scientist, Orlando Health, who facilitated the survey submission process. 

CHIME President/CEO Russell P. Branzell said patients receive an elevated level of care when providers drive change through digital transformation.

“We are proud to recognize Orlando Health’s exceptional dedication to digital health excellence, Branzell said. “Your pioneering performance in the industry not only inspires other organizations by example, but also provides patients around the world with better care.”


About Orlando Health

Orlando Health, headquartered in Orlando, Florida, is a not-for-profit healthcare organization with $9.2 billion of assets under management that serves the southeastern United States and Puerto Rico.

Founded more than 100 years ago, the healthcare system is recognized around the world for Central Florida’s only pediatric and adult Level I Trauma program as well as the only state-accredited Level II Adult Trauma Center in Pinellas County. It is the home of the nation’s largest neonatal intensive care unit under one roof, the only system in the southeast to offer open fetal surgery to repair the most severe forms of spina bifida, the site of an Olympic athlete training facility and operator of one of the largest and highest performing clinically integrated networks in the region. Orlando Health has pioneered life-changing medical research and its Graduate Medical Education program hosts more than 350 residents and fellows.

The 3,888-bed system includes 29 hospitals and emergency departments – 24 of which are currently operational with five coming soon. The system also includes nine specialty institutes, more than 100 adult and pediatric primary care practices, skilled nursing facilities, an in-patient behavioral health facility under the management of Acadia Healthcare, and more than 60 outpatient facilities that include imaging and laboratory services, wound care centers, home healthcare services in partnership with LHC Group, and urgent care centers in partnership with FastMed Urgent Care. More than 4,750 physicians, representing more than 100 medical specialties and subspecialties have privileges across the Orlando Health system, which employs more than 27,000 team members and more than 1,200 physicians.

In FY22, Orlando Health served nearly 142,000 inpatients and 3.9 million outpatients. The healthcare system provided more than $782 million in total value to the communities it serves in the form of charity care, community benefit programs and services, community building activities and more in FY 21, the most recent period for which this information is available. Additional information can be found at, or follow us on LinkedIn, Facebook, Instagram and Twitter @orlandohealth.

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