If you wish to register in person, the Orlando Health St. Cloud Hospital Admitting/Outpatient Registration office is open Monday – Friday, 6:30 am – 6:30 pm and Saturday, 7:00 am – 3:00 pm. The ER Registration office is open 24 hours a day, seven days a week. You will need to have these items to complete your registration:

• Doctor’s written or printed order with diagnosis (unless ER patient)
• Driver’s license
• Insurance card

What you should bring:

• Contact Information — You will need to provide us with your social security number, address and telephone number.
• Insurance Information — If you have an insurance card, bring it with you. To bill your insurance, we will need the name and mailing address of your insurance provider, your policy’s group number and your personal identification number. If your insurance requires a referral, please bring the form with you to your first appointment. If you are covered by Medicare or Medicaid, please bring the appropriate cards.
• Medical History — If you are coming in for a second opinion or on a physician referral, you may need to bring medical records, X-rays, lab results, pathology slides or other items. Your physician already may have sent these to us — be sure to check with them before your appointment.
• Advance Directive — If you have an advance directive (such as a living will and/or durable power of attorney for healthcare) be sure to bring it with you.
• If you have an extended stay, you can bring the following things with you: o Personal toiletries, bathrobe, slippers or socks. o Any medications you routinely take. Be sure to write your name on the containers and let your nurse know (a list of all your current prescriptions is also helpful). o Eyeglasses, dentures, hearing aids, etc. o Any written instructions from your physician.

What you should leave at home:

• We ask that you leave all valuables at home or with a family member when you are admitted for inpatient or outpatient care. We cannot be held responsible for personal items that are lost or stolen on our premises.
• Jewelry and other valuables.
• Money and credit cards (although you may want a few dollars to buy a snack).
• Electrical appliances (e.g., hair dryer, electric shaver, radio).

Orlando Health St. Cloud Hospital is located in St. Cloud, Florida, about 30 minutes from downtown Orlando and 25 minutes from Orlando International Airport. In close proximity to Kissimmee and Harmony, the hospital also is near Lake Nona, Buenaventura Lakes, Narcoossee and Hunters Creek.

If you are need help finding accommodations locally, please contact Administration at (407) 498-3432.

MyChart is a secure, online tool that gives you easy access to all of your Orlando Health information from any of your devices. View your medications, test results and health history. Request an appointment or a prescription renewal. Or send a message to your care team. It’s all there in MyChart.

At Orlando Health St. Cloud Hospital, we want to provide every patient with the best possible hospital experience, from registration through discharge. We understand that navigating the financial aspects of care can be overwhelming at times. Click here to find information on financial assistance, online bill pay, average charges by DRG codes, payment plans, estimates, pricing transparency, and billing and insurance information, including insurances we accept and billing FAQs.

If you have any questions or concerns, or would like to receive a cost estimate, information about our financial assistance programs or a better understanding of your insurance coverage, you may contact us at (321) 841-2596 or (877) 793-0145.

Physician Billing Information

 During your care at Orlando Health St. Cloud Hospital, you may receive services from various medical providers. You will receive a separate billing from some of these medical providers, such as ER physicians, anesthesiologists, radiologists and pathologists. Please contact them directly if you have any questions concerning those bills you receive.

To request copies of medical records/health information for care received at Orlando Health St. Cloud Hospital, please call Orlando Health St. Cloud at (407) 498-3314 and ask for the “Authorization for Release, Use and Disclosure of Health Records” medical record request form. You can also request medical records within the Patient Portal. You will need to bring the completed form and a photo ID to the hospital in order to obtain your records.