If you wish to register in person, the Orlando Health St. Cloud Hospital Admitting/Outpatient Registration office is open Monday – Friday, 6:30 am – 6:30 pm and Saturday, 7:00 am – 3:00 pm. The ER Registration office is open 24 hours a day, seven days a week. You will need to have these items to complete your registration:

• Doctor’s written or printed order with diagnosis (unless ER patient)
• Driver’s license
• Insurance card

What you should bring:

• Contact Information — You will need to provide us with your social security number, address and telephone number.
• Insurance Information — If you have an insurance card, bring it with you. To bill your insurance, we will need the name and mailing address of your insurance provider, your policy’s group number and your personal identification number. If your insurance requires a referral, please bring the form with you to your first appointment. If you are covered by Medicare or Medicaid, please bring the appropriate cards.
• Medical History — If you are coming in for a second opinion or on a physician referral, you may need to bring medical records, X-rays, lab results, pathology slides or other items. Your physician already may have sent these to us — be sure to check with them before your appointment.
• Advance Directive — If you have an advance directive (such as a living will and/or durable power of attorney for healthcare) be sure to bring it with you.
• If you have an extended stay, you can bring the following things with you: o Personal toiletries, bathrobe, slippers or socks. o Any medications you routinely take. Be sure to write your name on the containers and let your nurse know (a list of all your current prescriptions is also helpful). o Eyeglasses, dentures, hearing aids, etc. o Any written instructions from your physician.

What you should leave at home:

• We ask that you leave all valuables at home or with a family member when you are admitted for inpatient or outpatient care. We cannot be held responsible for personal items that are lost or stolen on our premises.
• Jewelry and other valuables.
• Money and credit cards (although you may want a few dollars to buy a snack).
• Electrical appliances (e.g., hair dryer, electric shaver, radio).

Orlando Health St. Cloud Hospital is participating in a Medicare initiative called the Comprehensive Care for Joint Replacement (CJR) model. The CJR model aims to promote quality and financial accountability for care surrounding lower-extremity joint replacement (LEJR) procedures, commonly referred to as hip and knee replacements and/or other major leg procedures.

Historical Physician Collaborators

• Dr. David Lalli, 2400 N. Orange Blossom Trail Suite 100, Celebration, FL 34747
• Orthopaedic Associates of Osceola, 604 Oak Commons Boulevard, Kissimmee, FL 34741

Selection Criteria for Collaborators

1. General Provider and Supplier Collaborators (including Physicians). Orlando Health St. Cloud Hospital will select CJR collaborators in a manner consistent with the CJR Rule and based on quality performance criteria and participation in care redesign (i.e., collaborators will be required to participate actively in care redesign for improving and enhancing the care and management of care for beneficiaries in a CJR episode). The selection criteria shall not be based directly or indirectly on the volume or value of referrals or business otherwise generated by, between or among Orlando Health St. Cloud Hospital, CJR collaborators, and any individual or entity affiliated with Orlando Health St. Cloud Hospital or CJR collaborator. Any collaborator selected for participation in the CJR Program must execute a collaborator agreement with Orlando Health St. Cloud Hospital setting forth the applicable elements of the CJR Program and the sharing arrangement in order to be eligible for gainsharing payments.
2. Physician Collaborators Additional Requirements. For physician collaborators, the selection criteria for participation in the CJR Program shall include the following requirements:
   • Collaborator must be an active member of the medical staff in good standing;
   • Collaborator must hold clinical privileges to perform episode based procedures in the CJR Program (DRG 469 and 470) as may be amended from time to time by CMS
   • Collaborator must be a participating provider in the Medicare program;
   • Collaborator must be in compliance with all Medicare provider enrollment requirements (set forth at 42 C.F.R. Sections 424.500 et seq.);
   • Collaborator must have executed a physician collaborator agreement with Orlando Health St. Cloud Hospital and not be in breach of such agreement or any representation and warranty made in such agreement;
   • Collaborator must agree to participate in care redesign activities related to the CJR Program;
   • Collaborator must have and maintain a valid and active tax identification number and NPI;
   • Additional selection criteria may be approved by the Committee. The selection criteria for physician collaborators shall not be based directly or indirectly on the volume or value of referrals or business otherwise generated between Orlando Health St. Cloud Hospital and such collaborator physicians;
3. Collaborator must not be excluded from participating in Medicare, Medicaid, or any other federal healthcare program, as defined at 42 U.S.C. Section 1320a-7b(f).

Due to COVID-19, the Gift Shop at Orlando Health St. Cloud Hospital is temporarily closed.

If you would like to find a little something special for a friend or loved one in the hospital, the Gift Shop at Orlando Health St. Cloud Hospital offers a wide assortment of gift and personal items, with new products daily.

Located in the main hallway of the hospital directly across from the elevators, the Gift Shop is open daily. Our friendly staff of Auxiliary Volunteers will be happy to help with all your shopping needs.

Our large variety of items includes:

• Balloons, gift bags and candy
• Flowers
• Plush stuffed animals
• Greeting cards
• Magazines
• Assorted snacks
• Health and beauty supplies

Orlando Health St. Cloud Hospital is located in St. Cloud, Florida, about 30 minutes from downtown Orlando and 25 minutes from Orlando International Airport. In close proximity to Kissimmee and Harmony, the hospital also is near Lake Nona, Buenaventura Lakes, Narcoossee and Hunters Creek.

If you are need help finding accommodations locally, please contact Administration at (407) 498-3432.

At Orlando Health St. Cloud Hospital, we want to provide every patient with the best possible hospital experience, from registration through discharge. We understand that navigating the financial aspects of care can be overwhelming at times. Click here to find information on financial assistance, online bill pay, average charges by DRG codes, payment plans, estimates, pricing transparency, and billing and insurance information, including insurances we accept and billing FAQs.

If you have any questions or concerns, or would like to receive a cost estimate, information about our financial assistance programs or a better understanding of your insurance coverage, you may contact us at (321) 841-2596 or (877) 793-0145.

Physician Billing Information

 During your care at Orlando Health St. Cloud Hospital, you may receive services from various medical providers. You will receive a separate billing from some of these medical providers, such as ER physicians, anesthesiologists, radiologists and pathologists. Please contact them directly if you have any questions concerning those bills you receive.

Orlando Health St. Cloud Hospital provides CareNotify ™, a messaging system designed to help keep you informed about your care while you are in the hospital. It also provides discharge instructions to help you care for yourself once you are home.

If you provided a smartphone number or email address at registration (or we have them on file), you will receive a welcome text or email message from CareNotify, and subsequent messages as needed. Upon discharge from the hospital, CareNotify will send a message with a link to view your post-care summary and educational content about your condition(s). In addition to direct communication via text or email, CareNotify also offers a Patient Portal — a secure, online hub for your personal health information.

CareNotify may send you an invitation to set up a Patient Portal account for convenient access to your personal health information so you can become a more active partner in your healthcare. In the Patient Portal, you can:

• View and share your personal health information related to your medical visits.
• Have electronic access to your list of medications, diagnoses, allergies, lab test results, patient history and other information related to your visits.
• Access discharge instructions for better post-care.
• Manage family members’ health information, if authorized.

If you have not clicked this link before, you may be asked to create a new portal account. Simply follow the instructions for easy login access.

• Access Patient Portal
• Frequently Asked Questions (PDF)

If you have any questions or issues concerning your Patient Portal, you may call the support line at 1 (855) 624-2844, option 2, Monday – Friday, 8:00 am to 5:00 pm.

Our hospital and providers now support Health Records on iPhone, which brings together hospitals, clinics and the existing Apple Health app to make it easy for you to see available medical data from multiple healthcare providers. Learn more about how you can view your encrypted, secure health records on your iPhone.

To request copies of medical records/health information for care received at Orlando Health St. Cloud Hospital, please call Orlando Health St. Cloud at (407) 498-3314 and ask for the “Authorization for Release, Use and Disclosure of Health Records” medical record request form. You can also request medical records within the Patient Portal. You will need to bring the completed form and a photo ID to the hospital in order to obtain your records.