Whether you’re preparing for a hospital stay or visiting a family member who is a patient, knowing the below helpful information will help make your visit less stressful.
If you wish to register in person, the Orlando Health St. Cloud Hospital Admitting/Outpatient Registration office is open Monday – Friday, 6:30 am – 6:30 pm and Saturday, 7:00 am – 3:00 pm. The ER Registration office is open 24 hours a day, seven days a week. You will need to have these items to complete your registration:
What you should bring:
What you should leave at home:
Orlando Health St. Cloud Hospital is participating in a Medicare initiative called the Comprehensive Care for Joint Replacement (CJR) model. The CJR model aims to promote quality and financial accountability for care surrounding lower-extremity joint replacement (LEJR) procedures, commonly referred to as hip and knee replacements and/or other major leg procedures.
Due to COVID-19, the Gift Shop at Orlando Health St. Cloud Hospital is temporarily closed.
If you would like to find a little something special for a friend or loved one in the hospital, the Gift Shop at Orlando Health St. Cloud Hospital offers a wide assortment of gift and personal items, with new products daily.
Located in the main hallway of the hospital directly across from the elevators, the Gift Shop is open daily. Our friendly staff of Auxiliary Volunteers will be happy to help with all your shopping needs.
Our large variety of items includes:
Orlando Health St. Cloud Hospital is located in St. Cloud, Florida, about 30 minutes from downtown Orlando and 25 minutes from Orlando International Airport. In close proximity to Kissimmee and Harmony, the hospital also is near Lake Nona, Buenaventura Lakes, Narcoossee and Hunters Creek.
If you are need help finding accommodations locally, please contact Administration at (407) 498-3432.
At Orlando Health St. Cloud Hospital, we want to provide every patient with the best possible hospital experience, from registration through discharge. We understand that navigating the financial aspects of care can be overwhelming at times. Click here to find information on financial assistance, online bill pay, average charges by DRG codes, payment plans, estimates, pricing transparency, and billing and insurance information, including insurances we accept and billing FAQs.
If you have any questions or concerns, or would like to receive a cost estimate, information about our financial assistance programs or a better understanding of your insurance coverage, you may contact us at (321) 841-2596 or (877) 793-0145.
Physician Billing Information
During your care at Orlando Health St. Cloud Hospital, you may receive services from various medical providers. You will receive a separate billing from some of these medical providers, such as ER physicians, anesthesiologists, radiologists and pathologists. Please contact them directly if you have any questions concerning those bills you receive.
Orlando Health St. Cloud Hospital provides CareNotify ™, a messaging system designed to help keep you informed about your care while you are in the hospital. It also provides discharge instructions to help you care for yourself once you are home.
If you provided a smartphone number or email address at registration (or we have them on file), you will receive a welcome text or email message from CareNotify, and subsequent messages as needed. Upon discharge from the hospital, CareNotify will send a message with a link to view your post-care summary and educational content about your condition(s). In addition to direct communication via text or email, CareNotify also offers a Patient Portal — a secure, online hub for your personal health information.
CareNotify may send you an invitation to set up a Patient Portal account for convenient access to your personal health information so you can become a more active partner in your healthcare. In the Patient Portal, you can:
If you have not clicked this link before, you may be asked to create a new portal account. Simply follow the instructions for easy login access.
If you have any questions or issues concerning your Patient Portal, you may call the support line at 1 (855) 624-2844, option 2, Monday – Friday, 8:00 am to 5:00 pm.
Our hospital and providers now support Health Records on iPhone, which brings together hospitals, clinics and the existing Apple Health app to make it easy for you to see available medical data from multiple healthcare providers. Learn more about how you can view your encrypted, secure health records on your iPhone.
To request copies of medical records/health information for care received at Orlando Health St. Cloud Hospital, please call Orlando Health St. Cloud at (407) 498-3314 and ask for the “Authorization for Release, Use and Disclosure of Health Records” medical record request form. You can also request medical records within the Patient Portal. You will need to bring the completed form and a photo ID to the hospital in order to obtain your records.