Emergency Transfer Center

Our Emergency Transfer Center facilitates physician-to-physician referrals for patients that require emergency evaluation and/or admission into one of our hospitals. With the many unique specialties that are offered at our Orlando Health facilities, our Emergency Transfer Center is a central point of contact for outside hospitals to call and expedite the patient's arrival to the best care possible.

Our Emergency Transfer Center connects the referring physician to the specialist needed on a recorded line. We will then work with bed placement to get the patient admitted to the hospital, which reduces the amount of work required by the referring facility so they can concentrate on the patient's care until transport arrives.

The Emergency Transfer Center is located inside the Air Care Team Communications Center, which also enables simultaneous dispatch of a helicopter for critically ill patients while admission arrangements are finalized. The center is staffed 24 hours a day, seven days a week.

If you are a patient or a family member and want to arrange transfer, please have your physician contact our Emergency Transfer Center. Calls must be from physician-to-physician in order to be initiated. This lets the center make sure that accurate and up-to-date information is given.

Non-Emergency Patient Transfers

We have nurse case managers available during regular business hours for non-emergency transfer requests to our facilities. Our case managers screen necessity of transfer, arrange for a receiving physician and make sure a bed is available at the appropriate facility. They also make sure the patient will not be negatively impacted financially by their health insurance provider for going to a non-preferred facility. All calls are recorded.