Specialty Pharmacy

Orlando Health Scripts pharmacy serves patients with chronic conditions requiring specialty medications. Our compassionate and knowledgeable staff is dedicated to helping you throughout your therapy journey.

We understand that receiving news of a difficult to understand health condition can be overwhelming, and we want you to know that our team is here to help. Our staff provides continuous therapy education and assistance throughout your treatment, as well as free medication delivery right to your home.

Specialty medications can be costly, so it is important to understand your available options when it comes to needing any additional resources to help with these expenses. The Orlando Health Scripts pharmacy team possesses a wealth of knowledge to help locate copay assistance, grants, or other drug therapy foundations whose sole purpose is to help minimize financial burden.

Our team is here from the start to help navigate any challenges you may encounter throughout your therapy. Our experts are available 24 hours a day/365 day a year and are extensively trained to make sure your medication gets to you accurately and on time.

FAQs

How is a specialty pharmacy different than a retail pharmacy?

Specialty pharmacies are dedicated to ensuring the best possible outcome from your therapy. Some of the things we do include:

Enrollment in a patient management program
Contact you to ensure you have access to your medication without experiencing any gaps in therapy. This includes:
- Delivery of the medication
- Assisting with prior authorizations
- Assisting with financial assistance
Partnering with you and your provider to achieve therapy treatment goals through our patient management program
Provide you with a thorough review of your medication that includes getting an accurate listing of your current prescriptions and screening for drug interactions and disease states.

How do I order a refill? Will you automatically send it to me?

Orlando Health Scripts specialty pharmacy will not automatically send you the medication. A pharmacy technician will call you to schedule your delivery at least a week before your next refill. During this call, we will confirm that you are still taking the medication, that your prescriber has not changed the dose and that you are not having any unmanageable side effects. Please call us if you need your medication sooner.

What should I do if my order is delayed?

Orlando Health Scripts specialty pharmacy will make every attempt to contact you if there is any delay with your medication delivery. However, if your delivery does not arrive by the end of the expected day, please contact us at (321) 842-1622. We can track the status of your delivery with a tracking number.

How important is it to take all of my medications?

Your chance of a better health outcome improves when you take your medications as prescribed. Carefully read all the directions on the prescription label and ask your pharmacist or prescriber if you have any questions.

We understand that some medications may have unpleasant side effects or may be difficult to administer, that’s why our team is here to offer practical advice on how to manage these situations.

Dermatology

Psoriasis is a chronic condition that causes skin cells to multiply faster than normal. This buildup of skin cells causes scaling on the skin’s surface. Typical scales are whitish silver and develop in thick red patches that are itchy and sometimes painful. There are several different types of psoriasis, and symptoms may vary from person to person. While there is currently no cure, there are medications that can help reduce pain and itching and slow the growth of skin cells.

If you're looking for general information about dermatology, the following links may be helpful.

American Academy of Dermatology (AAD): https://www.aad.org/public
National Psoriasis Foundation: https://www.psoriasis.org/
National Eczema Association: https://nationaleczema.org/

Hyperlipidemia

Hyperlipidemia, or high cholesterol, can increase your risk for heart disease and cardiovascular events, including heart attacks and strokes. Lifestyle factors such as inactivity, obesity and unhealthy diet may contribute to high cholesterol. Other factors beyond your control, such as genetic makeup, may also play a role. This inherited disorder is called Familial Hypercholesterolemia (FH) where the risk of high cholesterol increases due to a gene defect (mutation) that is passed down through families affecting the way the body processes cholesterol.

If you're looking for general information about hyperlipidemia, the following links may be helpful.

American Heart Association: https://www.heart.org/en/health-topics/cholesterol
Centers for Disease Control and Prevention (CDC): https://www.cdc.gov/cholesterol/index.htm
The Familial Hypercholesterolemia Foundation: https://thefhfoundation.org/familial-hypercholesterolemia/tools-and-resources

Multiple Sclerosis

Multiple Sclerosis (MS) is a disease that affects the central nervous system (brain, spinal cord and optic nerves). MS signs and symptoms are different for each person and may include blurred vision, numbness or tingling, lack of coordination and mobility issues. While there is no cure for MS today, there are treatments that can help maintain function and prevent the disease from worsening.

If you're looking for general information about MS, the following links may be helpful.

National Multiple Sclerosis Society: https://www.nationalmssociety.org/
Multiple Sclerosis Foundation: https://msfocus.org/
Multiple Sclerosis Association of America (MSAA): https://mymsaa.org/

Oncology

Cancer refers to a vast number of diseases in which cells grow out of control and invade nearby normal body tissues. According to the American Cancer Society, an estimated 1 in 3 people will be diagnosed with some type of cancer in their lifetime. While every person’s cancer journey is different, our experienced team is here to help you navigate your treatment during this difficult time.

If you're looking for general information about Oncology, the following links may be helpful.

American Cancer Society: https://www.cancer.org/
Cancer Support Community: https://www.cancersupportcommunity.org/
Leukemia and Lymphoma Society: https://www.lls.org/
National Cancer Institute: http://www.cancer.gov

Rheumatoid Arthritis

Rheumatoid arthritis (RA) is a chronic disease that causes pain, swelling and stiffness in the joints. RA can affect any joint in the body, including those in the hands, feet, knees, ankles, wrists, and elbows. Treatment can help make RA more manageable by reducing symptoms and preventing long term damage.

If you're looking for general information about RA, the following links may be helpful.

Arthritis Foundation: https://www.arthritis.org/
Rheumatoid Arthritis Support Network: https://www.rheumatoidarthritis.org/
National Institute of Arthritis and Musculoskeletal and Skin Diseases: https://www.niams.nih.gov/health-topics/arthritis-and-rheumatic-diseases

Contact Us

To reach your specialty pharmacy team, please call (321) 842-1622 or toll free at 1-800-508-7383. We are here to help. In the case of an emergency, call 911.

Whatever your question or concern, your call is important to us. We appreciate the opportunity to be your full-service specialty pharmacy throughout your therapy.

Our consulting pharmacists are available 24 hours a day/seven days a week to assist you with any urgent matters regarding your medication.

We look forward to hearing from you.

Pharmacy Hours

Regular Business Hours

Monday – Friday, 9:00 am – 5:30 pm (Eastern Time)

The Orlando Health Scripts specialty pharmacy will be closed on the following holidays:

New Year’s Day (January 1)

Memorial Day (last Monday in May)

Independence Day (July 4)

Labor Day (first Monday in September)

Thanksgiving (fourth Thursday in November)

Christmas (December 25)

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Let us know how we are doing!

We strive for excellence at Orlando Health and want to hear from you about your experience with our team. If you are a patient of the specialty pharmacy and would like to leave feedback regarding your experience, please utilize click the link below to access our patient satisfaction survey.

We look forward to hearing from you!

Patient Survey

ER Wait Times

Information will update every 5 minutes. ER Wait Times are approximate and provided for informational purposes only. Estimated Wait Times as of: Thursday, March 4, 2021 8:10 PM

Distance(Use My Location)		Wait Time
Arnold Palmer Hospital for Children	Directions	15 min
Dr. P. Phillips Hospital	Directions	4 min
ER & Medical Pavilion - Horizon West	Directions	1 min
ER and Medical Pavilion - Osceola	Directions	0 min
Health Central Hospital	Directions	0 min
Orlando Health Emergency Room - Lake Mary	Directions	3 min
Orlando Regional Medical Center	Directions	84 min
South Lake Hospital	Directions	0 min
South Lake Hospital ER - Blue Cedar	Directions	1 min
South Lake Hospital ER - Four Corners	Directions	3 min
South Seminole Hospital	Directions	9 min
Winnie Palmer Hospital For Women & Babies	Directions	17 min

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Scripts Pharmacy

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