Getting Connected

Q. How secure is my information?
A. Maintaining your privacy is our top priority, and we have taken the necessary steps to ensure we meet your expectations as well as all federal and state privacy laws. All transmitted data is encrypted during this process. The data storage is also encrypted for protection.

We will not share your personal information with any outside party not affiliated with our organization. Only you - and those you authorize - will be able to see or gain access to the information in your portal.

Q. How do I get an invitation email to join the portal?
A. Available options:

1. Option 1: You can provide your email during your next visit. An invitation will be sent the day after your visit/discharge
2. Option 2: If you have not had a visit, then you can visit one of our enrollment locations to request an invitation
3. Option 3: Use the remote enrollment process

Q: I created an account already. Why am I being asked to come and show my ID?
A: You’ve created an account without the use of an email invitation to the patient portal. Your universal health records cannot be linked to your account until you’ve been identified by an Orlando Health team member. This measure is in place to protect you and your health information. You can request an email invitation from any of our enrollment locations, or through the remote enrollment process.

Q. If I’m not a current patient of Orlando Health, but have been a patient in the past, can I set up an account for future use?
A. Yes, if you have been a patient at one of Orlando Health’s hospitals, outpatient centers or physician practices in the past, you can sign up for MyOrlandoHealth.com too. However, sign-up must be done in person to confirm your identity and protect your health information. Please present a photo identification card like your driver’s license and your email address at one of our any of our enrollment locations or use the remote enrollment process.

Q. What if I don't receive the invitation email?
A. Troubleshooting tips:

• To ensure that the MyOrlandoHealth.com invitation email reaches you, please check your "spam folder" and add [email protected] as an approved sender.
• The Patient Portal Support Team can check your invitation status.
• If you have not had a visit, then you will need to visit one of our enrollment locations or request an invitation through the remote enrollment process.

Q. Can I request access without coming to a facility?
A. Yes. With the remote enrollment process, you can request an invitation by completing the steps below:

• Step 1: Download the “Patient Portal Authorization Form” here.
  • Select ‘Patient Portal’ as the method of delivery
• Step 2: Send the completed form and a copy of your photo ID to [email protected]

Q. How long is the invitation good for?
A. The invitation is good for 60 days. You will receive a weekly reminder during this time.

Q: What is my invite code?
A: Your invite code is your four-digit year of birth. If this does not work, the Patient Portal Support Team can reset your invite code.

Q. Do I need any special equipment to use the portal?
A. MyOrlandoHealth.com can be accessed from any computer, tablet or mobile device with an Internet connection. MyOrlandoHealth.com is supported by most web browsers and mobile devices. There is a free "FollowMyHealth" app that can be downloaded from the app store for your smart phone.

Q. After I set up my account, when and how do I log in?
A. You can access your account by logging on to MyOrlandoHealth.com whenever you want to check test results, review changes, make updates, request appointments and more. Bookmark the site to make it convenient to visit on a regular basis. You can also download the "FollowMyHealth" app which will allow you to access your portal from your mobile device.

Q: The site won’t recognize my login.
A. Please contact the Patient Portal Support Team for assistance.

Q: What do I do if the system says my username is already taken?
A: Troubleshooting tips:

• For unique usernames that are not emails, try using a different one
• For usernames that are emails
  • Try entering everything before the @ symbol
  • You or your spouse may have already created an account using your email. Contact the Patient Portal Support Team for assistance.

Q. Am I able to use other online applications with "FollowMyHealth?"
A. Patients have the option to view, download and transmit their personal health information with the use of third-party healthcare applications. Orlando Health does not endorse any particular third-party healthcare application vendor. If you have found a third-party healthcare app you want to integrate with your Patient Portal health information, you'll need to enroll in that app, then work with that vendor to connect your health data. Once you have logged into your Patient Portal through the app, you will need to allow it access to your health data in the Patient Portal.

If you have any issues with the connection set-up, please contact the third-party application vendor.

Please note: We recommend you read the vendor's Terms and Conditions. Also note you must give this vendor access to your patient data in order for them to import it from your Patient Portal.