At Orlando Health, we recognize that critically ill patients require emotional support as part of the healing process. We make every effort to allow visitation; however, visiting may be restricted due to patient conditions or procedures. For the safety of our patients, ICU is a locked unit. Many of our patients are victims of violent crimes that indicate the need for more security measures.

Specific visitation expectations include:

  • All visitors must have a badge corresponding to their loved one’s room.
  • All visitors must be on the visitation list approved by the patient or patient proxy.
  • Only 6 visitors are allowed on the visitor list per 24-hour period. Alterations may be made to the visitor list only once per day with a maximum of 6 visitors.
  • Only 2 visitors per patient is permitted at a time behind the locked ICU door.
  • Hand hygiene must be performed prior to entering the patient’s room and upon exiting.
  • For patient safety, sleeping in a patient’s room is not allowed at any time.
  • Do not let anyone through the locked ICU door, including your other family or friends.
  • All visitors must be checked in through guest services and/or nursing via telephone located outside the ICU before they are allowed through the locked ICU door.
  • Visitation hours are from 9:00 am – 9:00 pm daily.
  • No visitation is allowed during shift change, which begins at 6:30 and ends at 8:00 in the mornings and the evenings.
  • A patient’s proxy may act as a patient advocate during shift report. However, they must be inside the patient’s room prior to 6:30 or they will not be allowed in until after shift report is completed.
  • No photography or videography is allowed in the ICU. This includes photos of patients, equipment, or staff. Photo consent may be obtained on an individual basis.
  • No children under the age of 12 are allowed in the ICU. No one under 18 is allowed in the isolation rooms.
  • Please keep a quiet environment with low stimulation.
  • Please stay in your loved one’s room and always keep hallways clear.
  • Do not use cellphones in the hallways of the ICU. Calls are encouraged to take place in the waiting room.
  • No food is permitted in the patient’s room. One resealable beverage is permitted.
  • No fresh flowers or plants are allowed in ICU at any time.
  • Do not touch any equipment for patient safety reasons.
  • Visitation is at the discretion of the healthcare team based on patient’s condition.