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Discrimination is Against the Law

Orlando Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, sex, age, disability, gender identity or sexual orientation. Orlando Health does not exclude people or treat them differently because of race, color, national origin, sex, age, disability, gender identity or sexual orientation.

Orlando Health:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:

    • Qualified sign language interpreters

    • Written information in other formats (large print, audio, accessible electronic formats, other formats)

  • Provides free language services to people whose primary language is not English, such as:

    • Qualified interpreters

    • Information written in other languages

If you need these services, contact any team member or care provider of the Orlando Health facility or physician’s office where you will be receiving services, or call the Orlando Health Language Access Service at (321) 841-2522. Patients who use sign language please call TTY 1 (800) 955-8771 (English), TTY 1 (877) 955-8773 (Spanish), or TTY 1 (877) 955-8707 (French) to connect with the nurse or physician’s office representative to inform them that you will be using our interpreter services during your visit/appointment.

If you believe that Orlando Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, sex, age, disability, gender identity or sexual orientation, you can file a grievance with the senior compliance coordinator, Compliance & Ethics, by mail at 1414 Kuhl Ave., Mail Point 29, Orlando, FL 32806; by telephone at (321) 841-2335; by fax at (407) 246-7083; or by email at R-Compliance&[email protected]OrlandoHealth.com.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

1 (800) 368-1019, 1 (800) 537-7697 (TDD)

Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html.

To download a PDF of this document, please click here.

 

English:

ATTENTION: Language assistance services, free of charge, are available to you. Call 1 (321) 841-2522 (TTY: 1 (800) 955-8771).

Spanish:

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1 (321) 841-2522 (TTY: 1 (877) 955-8773).

French Creole (Haitian Creole):

ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1 (321) 841-2522.

Vietnamese:

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1 (321) 841-2522.

Portuguese:

ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1 (321) 841-2522.

Chinese:

注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1 (321) 841-2522.

French:

ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1 (321) 841-2522 (ATS : 1 (877) 955-8707).

Tagalog:

PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1 (321) 841 2522.

Russian:

ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1 (321) 841-2522.

Arabic:

1 (321) 841-2522 ملحوظة:  إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان.  اتصل برقم

Italian:

ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1 (321) 841-2522.

German:

ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1 (321) 841-2522.

Korean:

주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1 (321) 841-2522 번으로 전화해 주십시오.

Polish:

UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1 (321) 841-2522.

Gujarati:

સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો 1 (321) 841-2522.

Thai:

เรียน: ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร 1 (321) 841-2522.

Complaint/Grievance Procedure

Section 504/1557/ADA Grievance Procedure

It is the policy of Orlando Health to not discriminate on the basis of race, color, national origin, sex, age, disability, gender identity or sexual orientation. Orlando Health has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, and Section 1557 of the Affordable Care Act (42 U.S.C § 18116) and its implementing regulations at 45 C.F.R. part 92, issued by the U.S. Department of Health and Human Services.

Any person who believes that they have been subjected to discrimination the basis of race, color, national origin, sex, age, disability, gender identity or sexual orientation may file a grievance under this procedure. The availability and use of this complaint/grievance procedure does not prevent a person from pursuing other legal or administrative remedies, including filing a complaint of discrimination with the U.S. Department of Health and Human Services, Office for Civil Rights. It is against the law for Orlando Health to retaliate against anyone who opposes discrimination, files a grievance, or participates in the investigation of a grievance.

Procedure:

  • Grievances must be submitted to the senior compliance coordinator, Compliance & Ethics, at 1414 Kuhl Ave., Mail Point 29, Orlando, FL 32806 within 60 days of the date the person filing the grievance becomes aware of the alleged discriminatory action.
  • A complaint must be in writing, containing the name and address of the person filing it. The complaint must state the problem or action alleged to be discriminatory, and the remedy or relief sought.
  • The senior compliance coordinator (or his/her designee) shall conduct an investigation of the complaint. This investigation may be informal, but it will be thorough, affording all persons an opportunity to submit evidence relevant to the complaint. The senior compliance coordinator will maintain the files and records of Orlando Health relating to such grievances. To the extent possible, and in accordance with applicable law, the senior compliance coordinator will take appropriate steps to preserve the confidentiality of files and records relating to grievances and will share them only with those who have a need to know.
  • The senior compliance coordinator will issue a written decision on the grievance, based on a preponderance of the evidence, no later than 30 days after its filing, including a notice to the complainant of their right to pursue further administrative or legal remedies.
  • The person filing the grievance may appeal the decision of the senior compliance coordinator by writing to the chief compliance & ethics officer within 15 days of receiving the senior compliance coordinator’s decision.
  • The chief compliance & ethics officer shall issue a written decision in response to the appeal no later than 30 days after its filing.

A person can file a complaint of discrimination electronically through the Office for Civil rights Complaint Portal, which is available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf

By mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, D.C. 20201
1 (800) 386-1019, 1 (800) 537-7697 (TDD).

Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html.

Such complaints must be filed within 180 days of the date of the alleged discrimination.

Orlando Health will make appropriate arrangements to ensure that individuals with disabilities and individuals with limited English proficiency are provided auxiliary aids and services or language assistance services, respectively, if needed to participate in the grievance process. Such arrangements may include, but are not limited to, providing qualified interpreters and access to resources for individuals with low vision and assuring a barrier-free location for the proceedings. The senior compliance coordinator and Culture and Language Resources will be responsible for such arrangements.