Discrimination is Against the Law
Orlando Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, sex, age, disability, gender identity or sexual orientation. Orlando Health does not exclude people or treat them differently because of race, color, national origin, sex, age, disability, gender identity or sexual orientation.
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
Qualified sign language interpreters
Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
Information written in other languages
If you need these services, contact any team member or care provider of the Orlando Health facility or physician’s office where you will be receiving services, or call the Orlando Health Language Access Service at (321) 841-2522. Patients who use sign language please call TTY 1 (800) 955-8771 (English), TTY 1 (877) 955-8773 (Spanish), or TTY 1 (877) 955-8707 (French) to connect with the nurse or physician’s office representative to inform them that you will be using our interpreter services during your visit/appointment.
If you believe that Orlando Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, sex, age, disability, gender identity or sexual orientation, you can file a grievance with the Orlando Health Compliance & Ethics department by mail at 1414 Kuhl Ave., Mail Point 29, Orlando, FL 32806; by telephone at (321) 841-2335; by fax at (407) 246-7083; or by email at [email protected].
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1 (800) 368-1019, 1 (800) 537-7697 (TDD)
Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html.