Orlando Regional Medical Center

Whether you are a new patient or a visitor here at Orlando Regional Medical Center, we want to make your visit be as comfortable as possible. We recognize the importance of visitors to our patients during their recovery.

The following information is meant to provide our patients and guests answers to important questions such as hours of visitation, information services, parking, where to eat, and so much more.

Please View our Road Closures and Detours Page for Information on Parking, Construction, and Detours Around the Downtown Campus

 

If you would like more information about any of our services, we invite you to call Guest Services at 321.841.5415.

Visiting Hours



The visiting hours at Orlando Regional Medical Center are in place for the comfort of our patients. Family members and friends of patients are welcome and are encouraged to visit during the following hours:

Intensive Care Units (ICU): 10:00 a.m. - 6:00 p.m.
8:00 p.m. - 9:00 p.m.
All other floors: 6:00 a.m. - 9:00 p.m.

Each nursing unit may have different guidelines for visitors. Feel free to contact Hospital Information at 321.841.5415 for specifics regarding the area you plan to visit.

Guest Services



Our well informed staff will be happy to assist you in finding your way around our campus, providing information on the downtown Orlando area, or helping you in any way we can. They are available to serve patients, their families, visitors, and hospital team members.

For the comfort and convenience of our guests, a Guest Services representative is available at the Information Desk in the main lobby to assist you. They are available Monday through Friday from 6:00am until 9:00pm as well as Saturday and Sunday from 8:00am until 7:00pm.

For your convenience, there is also a Guest Services desk located in the Emergency Department. A representative is available 24 hours, 7 days a week to assist you.

If you would like more information about any of our services, we invite you to call Guest Services at 321.841.5415.

Security



Our Security team is available around the campus to assist in your safety during your time with us. They are available to accompany you or your guests to your vehicle after hours if desired, may offer vehicle assistance should you need help, and handle any Lost and Found items.

Transportation Services


  • Bus Stop

    The local Lynx bus stops are located on Orange Avenue, at Miller for southbound travel and at Fernwood to travel north towards downtown.

     
  • Taxi Services

    Local taxi services can be reached at 407.422.2222.

Food Services


  • Kuhl Cafe

    The cafeteria is located on the first floor and offers a variety of hot entrees, sandwiches, a soup and salad bar, pizza, desserts and beverages.

    Service Hours

    Breakfast 6:30am until 10:00am

    Lunch 11:30am until 2:00pm
    Dinner 4:00pm until 7:30pm

     

  • Java Cafe

    Offering Starbucks coffees and specialty pastries, located on the first floor.

    Service Hours

    Mon-Thurs 6:30am until 7:00pm

    Friday 6:30am until 6:00pm
    Saturday 8:00 am until 1:00pm

     

  • Kuhl Pizza

    Located adjacent to the main hospital at 1417 S. Kuhl Avenue, they serve a selection of fresh pizza, deli sandwiches and salads along with daily specials. Kuhl Pizza is open Monday through Friday from 11:00am until 2:00pm.

     

  • Oasis Cafe

    Located on the fourth floor of the adjacent UF Health Cancer Center at Orlando Health building and serves pastry and sandwich selections along with Starbucks coffees. The Oasis Café is open Monday through Friday from 8:00am until 2:00pm.

     

  • Guest Meal Trays

    Guest Meal Trays are available by calling the ORMC Diet Office at 321.841.5496 and requesting a menu from a floor Hostess. Please allow 2 hours for your delivery.


Additional Visitor Services



ATM Machine


An ATM machine is located in the vending area on the first floor, just outside the cafeteria.

Vending Machines

Stamp and Phone card machines are located on the first floor near the cafeteria.
Snack and Soda Machines can be found throughout the hospital near most Family Rooms.


Gift Shop

A gift shop is located in the main lobby and offers small gift items, cards, inspirational items, flowers and candy. The gift shop is open 7:00am until 8:00pm Monday through Friday and 11:00am until 6:00pm on the weekends.

For further information or assistance please contact our gift shop representative at 321.841.5382

Chapel

Our chapel is open to anyone seeking solace through prayers and meditation. The Chapel is located on the first floor, just off the main lobby. Chaplains are available 24 hours a day for patients, families, and staff of Orlando Regional Medical Center.


Telephones

Courtesy telephones are located by the vending machines in the cafeteria and in the Emergency Department waiting area; a courtesy phone is also located at the information desk in the main lobby. All patient rooms have telephones for local and incoming calls. Long distance calls can be made using phone cards available for purchase near the cafeteria.

Wheelchairs

Wheelchairs can be found at the Main Entrance and the Emergency Entrance for your use during your time with us.

Television Listings

ORMC is equipped with basic cable on our televisions. Additionally, channel 10 is Hospital Information and channel 16 is ORMC Entertainment / Movies.


Internet Services

WiFi service is available at ORMC via our guest network.

Admissions/Discharge Service Center

When picking up patients, please use our convenient Discharge Service Center drive, located just to the left of the hospital's main entrance.

Smoking Areas

As of July 1, 2008 all Orlando Health campuses are tobacco-free. Our tobacco-free policy is intended to create a healthier environment for everyone who comes to Orlando Health whether as a patient, visitor or team member. A tobacco-free campus means that all designated smoking areas are eliminated and the use of all tobacco products (e.g., cigarettes, cigars, chewing tobacco, pipes, etc.) is prohibited on or in all facilities used by Orlando Health. This includes parking areas or parking lots and garages, and personal vehicles parked on campus grounds, whether owned or leased by Orlando Health.

Mail

Convenient mail slots are located in the main lobby by the elevators for U.S. stamped mail with pickup Monday through Friday at 2:00pm.